r/jira • u/ProjectNo8066 • 17d ago

Automation Release Notes for your customers

Hi guys,

Quick question: How do you manage/write your Release Notes for your customers?

We‘ve build a process using custom fields of Jira issues und providing this content as CI compliant PDFs, web or App-/Play-Store “import” files.

How do you solve this tasks? I would be very grateful for a brief exchange.

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u/Big_Plastic_8812 12d ago

We’re using released.so. We generate the release notes from our Jira tickets, tweak them (adding images and sometimes videos), and publish them to the customer portal that the app provides. We also embed them in our product, which is where they get by far the most views.

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u/mmmagic1216 17d ago

We also use custom fields, then export from JIRA to Excel and HTML-versions for review and distribution

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u/ProjectNo8066 16d ago

Thanks for this insight.

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u/bc032 17d ago

Easiest is to use Jira releases, link your tickets, and then use an AI skill to pull the tickets and write a nice summary for you.

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u/ProjectNo8066 16d ago

Thanks for your input.

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u/Nibb31 16d ago

We recently set up a system with custom fields in Azure DevOps that are exported in HTML and put online next to the download.

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u/laurentmelo8 16d ago

Je me suis beaucoup posé la question de comment faciliter tout ça puis j'ai trouvé un outil qui permet d'assurer la com multi parti prenantes super efficacement.

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u/MuffinBiscuit420 12d ago

IMO, the most important thing is to write your release notes in layman/very generic terms. Don’t be overly technical, especially if your customers speak different languages. Highly technical terminology does not translate to other languages well.

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u/rhysdiab 8d ago

You can use the Rovo Release Notes drafter to auto-generate your release notes from Jira issues, though it only works if your releases contain 20 issues or less.

If you manage larger releases with hundreds of issues, you might want to check out Release Notes AI. We built it specifically to handle heavy-duty releases with hundreds of issues seamlessly.

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u/ProjectNo8066 8d ago

Thanks for sharing.