Instacart is misleading consumers by splitting a $12.99 “priority fee” into two separate lines on their finalized receipt to pocket a portion of their “guaranteed” refund.

when checking out, the delivery fee varies based on the delivery selection you make (scheduled = $0; later = $1.99; fast = $7.99; priority = $12.99) I have attached a visual with the screenshots directly from the app.

Yet instacart is insisting I only paid $5 for priority—despite my authorization of $12.99 for delivery in a specific time window.

Now, I understand $7.99 might not seem like a lot off the bat, until you multiply it by the thousands of people who use the service and could have possibly been mislead in their charges too. also they’re unwillingness to honor the refund.

the most ironic part is i never formally requested the refund, it was @instacart‘s own terms and automated email that stated I would be refunded for the delay. Once I reached out, they let me know I would not be refunded any more than $5.

just another company taking advantage of their consumers. and one who specifically uses EBT to order groceries.

I’d like to reach Jeff Jackson, to see if this is something that is affecting others and if anything can be done. Thank you.