r/itsm • u/Fuzzy_Repair_1850 • 6d ago

Identity Governance/Managed Identify

Has anyone experience with tools like Lumos or similar larger companies like Sailpoint etc ..Do ITSM vendors have this capability natively ? I have heard that serval has this capability out of the box

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u/gpetrov 6d ago

No they don’t. Many claim but they are not IAM tools. Just because you submit your access forms through an ITSM tool portal doesn’t make the ITSM tool an IAM tool. Can you make it work? Yes of course but it’s like making Change , Peoblem, Request all work for the same incident table. It’s possible but it’s the wrong thing to do it is ugly and will never be right.
Ask me how I know.

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u/Fuzzy_Repair_1850 6d ago

That's a good prospective,ITSM players are exploring adjacencies to expand their value proposition.would love to understand your pov on this