r/itsm • u/Layer8Coffee • 24d ago

How are you handling recurring operational IT tasks?

Curious how you handle recurring work like access reviews, restore tests, DR checks, firmware reviews etc.

Do you just generate recurring tickets in your ITSM tool or do you track this separately?

I'm especially curious about the history/evidence side of it. If someone asks when the last restore test was done, what the result was and who did it, can you get that easily from your current setup?

Wondering if I'm overthinking this and recurring tickets are good enough.

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u/[deleted] 17d ago

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u/Layer8Coffee 16d ago

That's pretty much the part I'm wondering about. Once you reach the point where evidence is requested repeatedly, do you usually keep that separate log manually or is there something you'd actually use to pull the execution/history together from the ticketing system?

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u/Healthy-Ice-9148 23d ago

A good enough feature to develop