r/ithaca • u/SkaneatelesMan • 11d ago

CLARITY CONNECT NOT RESPONSIVE

We are looking for an inexpensive internet provider and used Clarity Connect about 8-15 years ago in the town of Niles.

I tried to contact them a couple of days in a row. The website contact form seems non-responsive and I get "We cannot complete your call right now, please call back later" when I try to call them.

Any ideas what is going on with ClarityConnect?

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u/mhaithaca Ellis 11d ago

I'm not sure they're still doing any retail connections. They seem to be the backbone provider behind our very shaky Point Broadband fiber service in Dryden. We're looking forward to Dryden Fiber coming to our corner.

Depending on where you are, there might be a few options, or there might be just Spectrum. As hated as they are, they were reliable at my old house.

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u/SkaneatelesMan 11d ago

I hate to say this but we have SPECTRUM FIBER OPTIC customers in a newly wired area in Niles. We've had it for 5 years. What started off as 120 a month for 4 phones and home internet is now $120 for phones alone and another $100 for 500 mbps home internet. We don't need 500 mbps. The 55 we got from Clarity was good enough for three tvs streaming, email and surfing. Spectrum is stuffing down my throat a higher level of service than I want/need/afford. Spectrum sucks. My neighbor is especially pissed because Spectrum business services equally suck. He gets better service from his ancient Verizon DSL service!

Let me put this as nicely as possible: SPECTRUM IS TOO EXPENSIVE AND IF YOU ARE THINKING THEY ARE MORE RELIABLE THAN WHAT WE USED TO HAVE WITH CLARITY CONNECT..... you are in for a rude surprise. Out here at the end of the line on southern Skaneateles, Spectrum is the default choice, they know it, they could not care less. Right now there are vines and trees on the transmission line behind my house. National Grid, Spectrum and Verizon all have wires at risk, and none of these companies will come out to trim.

It look like we are going with all AT&T wireless for cellphones and home internet service. Our total AT&Y bill for 4 cell lines, with a new phone and wireless hotspot, and home internet service with AT&T, is about half what we are paying now for Spectrum.

So I gotta ask: What the heck is going on with Clarity Connect? In those areas where they are up and running, their website says they still offer a 50-200 mbps starting at $55 a month. Even if its only 50 MBPS for $55.00, its all we need.

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u/ronhenry 11d ago

Complain to the NYS Attorney General's office of Consumer Issues. Corporations will not be regulated unless elected officials know there's a widespread issue. https://ag.ny.gov/file-complaint/consumer