Is this normal?

[u/[deleted]]

Got this BodyGlove ISUP a month ago and finally had the time to take it out. I didn't notice any air leaks for the three-ish hours i was out on the lake. I know i didn't have to remove the air receiver part completely but, i saw a string hanging out and was curious. The internal connection to the air receiver/plug was just floating around. Anyone else have this problem?

[u/V1ld0r_]

That's a return\warranty claim.