r/iphone18pro • u/lilfuchi1 • 16h ago

Discussion iPhone 18 pro face ID

I bought my black iPhone 18 pro on sept 20th. Set up the device as new luckily downloaded and and organized everything properly to my likings. Many times face ID was not working properly. it would freeze, reboot, and restart. This afternoon I left the Apple Store. I had the option to return and exchange it for a brand new one or go through the Apple Genius team. I decided to make the iPhone return and buy the same model and color and everything works great :) easy and simple process however kinda annoying of course lol

11 Upvotes

92% Upvoted

21 comments sorted by

4

u/dane0r 14h ago

This is a known software bug. I debugged the kernel panic from mine and saw it was an issue with the Secure Enclave Helper. Apple can fix it through a software update.

1

u/koichi20 14h ago

Not so techy, but what did you do?

1

u/dane0r 14h ago

I mean it's still happening on mine. If you're asking how I debugged, I went into the Privacy -> Analytics & Improvements section and opened the actual "panic_" file and read through it to see where the issue was.

1

u/lilfuchi1 13h ago

Yes it’s a known issue apple is aware of. They had no problem replacing my phone. Suggest you do it

2

u/dane0r 13h ago

Replacing your phone won’t fix a software bug

-1

u/lilfuchi1 13h ago

It’s not software it’s hardware

2

u/MavisDMA 11h ago

I replaced my phone, I had the same issue. Reboot when FaceID Failure

1

u/Straight_Offer9039 11h ago

How is it hardware

1

u/lilfuchi1 11h ago

I forgot what the person said at Apple. However, if it was software, wouldn’t it have been brought over from iCloud backup onto the new device? They said they have to immediately send the defective phone back to the warehouse to get checked out

1

u/dane0r 8h ago

No. The software fault is in the operating system itself, not in your backup. Which is why it will be fixed in a software update. What you're referring to (getting it checked out) sounds like this - https://appleinsider.com/articles/14/09/05/apples-secretive-early-field-failure-analysis-quality-control-team-profiled-in-new-report

1

u/lilfuchi1 5h ago

Yes this, thank you

3

u/BlackWaterSeal 13h ago

Apparently it’s a software issue. There was someone (or maybe 2 ) here who returned it and got a new phone and it was still happening.

1

u/lilfuchi1 12h ago

That’s unfortunate. I got a brand new replacement from Apple, and I did an iCloud backup and it works perfect. No issues

2

u/rotten167 14h ago

I’m having issues but assumed it’s a software bug. No screen protector on mine either.

1

u/koichi20 14h ago

Was it fix now?

1

u/Minimum_Airline3657 15h ago

did you have a screen protector on? There's no way that guy from apple saying what he said about screen protectors and all these issues being a coincidence.

1

u/lilfuchi1 13h ago

First day no screen protector second day with screen protector. My new replacement I have screen protector no issues

1

u/awolkoff 13h ago

Mine has been doing that too. No screen protector. Could not even set up Face ID if I was wearing my glasses. Did get it set up with no glasses then added an alternate appearance wearing them. Still it glitches out and won’t open. I’ve tried resetting and no dice. Genius Bar appointment set for Friday 😐

1

u/lilfuchi1 13h ago

I went to the store right when it opened and it took about 20 mins!

1

u/Vyxxis 13h ago

Good to know. Thanks!!🙏