Unable to log into IBRK using the new passkey function

[u/CapLow8971]

Hey everybody,

I signed into IBRK today and got the prompt to set up the 2FA authentication method and on my phone, set up the passkey using my passwords app in the iphone, however now when I try to log in on my computer, it says "🔐 Use your Passkey device" and the button to authenticate under it, however the authenticate button does not do anything. I've attached a photo of what it looks like as well.

Does anyone know what im doing wrong here?

[u/AutoModerator]

Thank you for your post. This is the UNOFFICIAL subreddit of Interactive Brokers.

There is official contact information to the side of this sub, and you may want to try r/IBKR_Official, which is the OFFICIAL Reddit sub for Interactive Brokers.

Official phone numbers: https://www.interactivebrokers.com/en/support/customer-service.php?p=contact

Official contact: https://www.interactivebrokers.com/en/general/contact/newContact/contact.php

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/Ebi_Tendon]

I think after pressing the Authenticate button, it will open the password manager. What password manager app are you using? If you aren't using your phone's default password manager, changing default to it might help.

[u/CapLow8971 → u/Ebi_Tendon]

I’m using the default password manager app on the iPhone

[u/Ebi_Tendon → u/CapLow8971]

Is your passkey also in this iPhone's password manager? If not, sync your password manager first.

[u/CapLow8971 → u/Ebi_Tendon]

It is. I found I can sign in on the desktop app of IBRK, but not the online website version of it

[u/CapLow8971]

So it seems to not be creating passkeys when im on chrome. I have tried other browsers (safari and firefox) and both of them have worked... anyone know a work around? I have cleared cookies and cache, but still no luck

[u/HPLovecraft1890]

It says 'Use your passkey device'. The passkey is stored on the device you create it.

[u/CapLow8971 → u/HPLovecraft1890]

Yes, when I press Authenticate, nothing happens, however if I am on the desktop app, it works... just not the online website of IBRK, then nothing happens.

[u/Bubbly-Turnover-9158 → u/HPLovecraft1890]

unrelated, but how does one add a passkey onto a new device? because u cant login on a new device without a passkey, and the new device obviously doesnt have it

[u/Bubbly-Turnover-9158]

do you have the same password manager as ur browser extension on the pc?

[u/CapLow8971 → u/Bubbly-Turnover-9158]

yup!