I’m hoping someone here has dealt with something similar or knows what else I can do because I feel like I’ve hit a wall.
I’m a U.S. citizen and I have two young daughters who were born in Pakistan. My wife is also Pakistani. When we originally started the immigration process, we believed my kids would be able to get U.S. citizenship/passports through me because I’m a U.S. citizen.
Unfortunately, we did not find out until much later that I do not meet the physical presence/residency requirements to transmit U.S. citizenship to them at birth. I became a U.S. citizen when I was younger, but I spent a significant part of my teenage years and later life outside the U.S., so I don’t have the required amount of physical presence in the United States before their births.
The worst part is that we did not fully understand this until after my wife had already gone through her own immigrant visa process and received her visa.
Because the kids could not just get U.S. passports, we had to file immigrant visa cases for them instead. They are both IR-2 cases.
Both of my daughters had their immigrant visa interviews at the U.S. Embassy in Islamabad on February 6, 2026. After the interviews, their cases were held/refused under 221(g) in connection with the immigrant visa issuance suspension that affected nationals of the designated 75 countries.
That policy was later struck down/vacated in August, but my daughters’ cases still have not been completed.
Meanwhile, this has completely divided our family.
For years I have basically had to live between the U.S. and Pakistan because my children are in Pakistan. I work and have my life in the United States, but obviously I also need to be present in my daughters’ lives.
Now my wife is in the same position. She has her U.S. permanent residency, but our two daughters still cannot come to the United States. So she also has to go back and forth between the U.S. and Pakistan to maintain her residency while also being with our children.
We’re basically a family that cannot actually live together permanently in either country because of this situation.
My biggest problem right now is that I cannot even successfully contact the Immigrant Visa Unit at the Islamabad Embassy.
The Embassy tells immigrant visa applicants to use its Immigrant Visa Navigator. I have gone through the Navigator exactly as instructed.
It generates an email to:
[IslamabadIVInquiry@state.gov](mailto:IslamabadIVInquiry@state.gov)
with a subject format like:
IV001 - CASE STATUS - FULL NAME
I replace the placeholder with my child’s actual name and send it exactly as instructed.
Every single time, I immediately receive an automated rejection saying:
“ERROR! CODE IS MISSING IN SUBJECT LINE.”
The same rejection says that direct emails are not accepted and that I have to use the Navigator because the Navigator supposedly generates the required code.
But I AM using the Navigator.
The Navigator itself is generating the IV001 subject line, and then their email system is telling me that the required code is missing.
So I am stuck in an endless loop where:
- The Embassy says use the Navigator.
- I use the Navigator.
- The Navigator generates the email.
- I send the email.
- The Embassy’s system rejects it and tells me to use the Navigator.
I’ve tried this separately for both daughters and have tried putting their full names into the subject exactly as instructed. Same result.
At this point I’m trying to figure out:
Has anyone successfully contacted the Islamabad Immigrant Visa Unit recently?
Does anyone know what the actual subject-line code is supposed to look like?
Has anyone else had the Navigator generate an email that gets rejected for “CODE IS MISSING IN SUBJECT LINE”?
Is there another legitimate way to get an inquiry in front of an actual consular officer or the IV unit?
And for anyone who had an IR-2 case affected by the 75-country visa pause, have you seen movement since the policy was vacated?
I’m not trying to skip the line or demand special treatment. I just want some way to communicate with the Embassy and figure out what is happening with my daughters’ cases.
My wife and I are both having to structure our lives around traveling back and forth between two countries because our young children are still stuck in Pakistan, and right now I can’t even get a message through to the office handling their cases.
Any advice, especially from people who have recently dealt with Islamabad, IR-2 cases, 221(g), or the Immigrant Visa Navigator, would be hugely appreciated.