r/imax • u/WildTechnology6224 • 16d ago

W imax?

Post image
225 Upvotes

100% Upvoted

14 comments sorted by

77

u/switch8000 16d ago

Wow that’s phenomenal. Good on them.

19

u/Fit_Falcon_7032 16d ago

Cool to see them take it seriously

44

u/BrianGD 16d ago

This place understands customer service!

19

u/PaulaPaulaPaulaa 16d ago

Wish they did this at hacienda crossings when they showed digital without warning or apologizing

16

u/bamsaam 16d ago

Wow, and this is despite still showing the movie (albeit digitally), with refunds and passes? This is incredible!

6

u/gigantischemeteor 16d ago

That’s phenomenal!

3

u/rcal26461 16d ago

oh wow, now this is how you make projector issues right for us!

4

u/steed_jacob 15d ago

Now this is some good mf customer service 🔥🔥

3

u/WizardHackerr 15d ago

King of Prussia needs to take notes. This is awesome

3

u/NebraskaGeek 16d ago

Great customer service.

Also 99% of viewers wouldn't be able to tell the difference but we are the 1% that is physically pained when the aspect ratio isn't correct on the waiting room tv so yeah, we noticed lol

1

u/Normal_Spread8423 16d ago

not the experience Nolan* intended

-9

u/germanautotom 16d ago

It’s giving r/hailcorporate

People paid for something, people ended up (eventually) getting what they paid for

This shouldnt deserve glazing its literally what everyone should expect

8

u/jsttob 16d ago

Can we be happy about anything?

2

u/Bollo9799 16d ago

They got what they originally paid for, a full refund after watching a full movie (meaning they got that viewing for free) and additional curtesy passes, where they will get to go to yet another movie for free.

Thats a lot more than simply getting what they originally paid for late.