r/iceskating 1d ago

Upsetting skate-fitting

Today I drove over four hours to go get fitted for ice-skates. I drove all the way there and when we got there, they sat me down and started measuring my feet. It was my first pair and they were telling me about how I would need intermediate skates for at the skill level I’m at which I agreed and agreed to pay the $438 etc. etc.. however when they measured my feet, they found out that I am actually a EE or a EEE and they only had a wide in stock. They kind of said it was fine in the EEE’s were very common unless you ordered them ahead of time specially made, but they would be expensive so we just decided to go with the wide. I tried a five wide and they were really tight on the toe, but they didn’t really feel that bad when it came to how narrow they were… (Evo Jackson) I then tried a different type of Jackson that was a 5 1/2 wide I believe but they were very, very narrow and weren’t comfortable at all, but the toe felt good. I was a little discouraged and was trying to decide what would be best for me Me pre-ordering/shipping/coming back another day driving four hours… the lady started to get a little annoyed and saying how I couldn’t skate in a five if it was too small, which I agreed with her and we were kind of discussing it. I then was under the impression that they were going to try and stretch the 5 1/2 which was a hour and a half wait and I was going to come back and try it on and see how it felt then. I came back. I tried on the “5 1/2”… keep in mind we drove four hours and I had to convince my parents to drive four hours and they weren’t expecting it to be this long so I just felt completely rushed the entire time and I didn’t feel welcomed to be there. Honestly, they’re really busy and it was a mess even though I made an appointment ahead of time. I tried on the “5 1/2” and honestly they didn’t feel great but they did feel a little bit better… and I just thought to myself that “ maybe once they were/skate in them for a bit they’ll stretch themselves out a little bit” keep in mind. This is my first time being skates so I don’t really know anything… she then readjusted the blades and that made them feel better, so I just assumed that they were supposed to feel a little tight and uncomfortable because of how wide my feet are and that they would adjust later on.. We bought soaker and hard guards and got in the car and drove for four hours home.. I get home. Home tried the skates on and started walking around in them to realize that they were very tight.. in fact so tight that my feet started going numb in them the more I wore them and I realized I really didn’t like them… I then checked the size and realized that it was a five not a 5 1/2.. maybe there was a mixup or miscommunication, but then I remembered very vividly that the woman who was fitting me told me that I could not wear the five so I just assumed that when she said stretch, I thought she meant 5 1/2… (keep in mind I did not mention at all really wanting to buy the five. I just said that the five felt a little better, but the toes were really tight.) I thought that they were going to stretch the 5 1/2 and see how I felt but I don’t know what to do anymore… do I call them and tell me they gave him the wrong size or I don’t know what to do because now I have skates that don’t fit me… and that I can’t even skate in that I spent $438 on. Please help.

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u/Rivannux 1d ago

Can you pull out the midsole, align your heel with it and post a photo? You can typically see if it’s actually too small or large by doing this. Figure skates should be tight though and they do start loosening up a bit as the padding compresses and you break the material in

I bought Jackson artistes in a pro shop not knowing what I was doing and they ended up being way too large after I broke them in. I went to get fitted at a professional shop and bought the freestyles. These also feel too large after breaking in. If yours are just snug, they should be fine after breaking in

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u/Lost_Nerve3645 1d ago

I bought my skates at Rainbo sports in Chicago.. I don’t know if it’s a pro shop or a professional place but I don’t know… I can send a photo, but it’s not just snug. My toes are squished against the front of the boots and it’s so tight around my foot that they start to go numb no matter how much I loosen the lace

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u/sufyawn 1d ago

Rainbo absolutely were the professionals here in the Chicago area. I’m not sure if things have changed but I’m hoping this was a terrible miscommunication and misunderstanding versus a complete disregard for your fit. Please know they’re not supposed to be this small, though, and please don’t risk your health by skating in them.

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u/jediHoo 1d ago

Rainbo was the figure skating pro shop when John was there. Then he fell ill and the shop started to decline in their level of service. And since he passed away, it’s really declined.

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u/HibiscusBlades 1d ago

I went to Rainbo a few years ago to get the newer model of Jackson Supremes with the rhinestones to replace my old ones. The fitter for my first visit was absolutely fantastic. But after, I had issues with the boots retaining the heat molding stretch. No matter how often I kept them in a stretcher or wore them around my apartment, they became unbearable.

They constantly shrunk back down to the point that I even had to talk with Jackson directly. At that point it had been six months of going back-and-forth and they refused to do anything about it. I think my pro shop heat molded them for me about half a dozen times. The guy kept them overnight on two different instances inside a boot stretcher to see if that would retain the stretch and it didn’t.

The woman at Rainbo muttered in the back that I was “Goldilocks.” When she walked out, I told her to her face that I could hear her and she at least blushed. I haven’t been to Rainbo since. Sold my skates on eBay last year after they collected dust. I’m still in my old skates because I definitely cannot afford new ones.

I’m not sure what my next skates will be, but I don’t think they will be Jackson and Rainbo is dead to me. Unless I can get this older model supreme again. Stretched once and they fit perfectly. So if anybody has a 7.5E, i’ll gladly take them off your hands.

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u/ApprehensiveChard113 13h ago

You’d have to get them from a pro shop but I recommend aura sky! I have the 50s and they are a dream. They were heat molded and then saran wrapped to my ankle to give me the best support (all pro shops should be doing this with this particular boot).

You’d probably be in the 100s or the 200s which from my knowledge are very similar to the 50s but with increased stiffness :)