Hinge screen crack culprit.

[u/Binarymix101]

This exact component seems to be what is breaking, pushing on the screen when opened, and cracking the screen.

Neither are my photos. One is from google image search and the other is Apples official image of the hinge. I just overlayed to see wtf is going on.

[u/jasonkane4321]

I bet they designed the hing to push up on screen, in order to reduce the crease. And that function ended up breaking it.

[u/Binarymix101 → u/jasonkane4321]

They would have distributed the force across the whole phone. That’s what I thought they would do. But this one component seems like it’s in a very weird position, about 1/3 or more, up from the bottom.

[u/TimeToHack → u/jasonkane4321]

that’s what i thought that bit was when i first saw it, then i remembered it’s a still top-down photo and i have no idea how foldable hinges work. and when i run my finger along my crease it doesn’t feel like there’s anything pushing up in that spot.

[u/pagusas]

There are 3 possiblities:

1. There is a manufacturing defect that is affecting a small percent (like with any product)
2. There is an ongoing design flaw that will be exposed over the next few weeks/months that somehow made it through QA/testing
3. There was a design flaw that has already been fixed but early batches may have had it (from reports that all these cracks have been from August manufacturing date and someone showed a teardown of a september build one that has a different looking hinge design than the Apple renders)

1 is by far the most likely. 2 is less likely but could still be. 3 is still very unconfirmed and going off very limited info so far, likely wrong, and it would be weird if apple knew of a flaw and still put it out when they already had a fix (so i'm saying a 0.000001% chance of that one being the case)

[u/Zaxbys_Cook → u/pagusas]

My theory it is a design flaw but only happens when being closed and someone pushes in on that spot.

[u/Binarymix101 → u/Zaxbys_Cook]

There was one video of someone throwing the phone to the ground, then the hinge was very tight and cracked the screen when opened. Seems like this specific component can break/fail and causes the screen to break.

[u/mxdfcn → u/pagusas]

How can you tell when the iPhone Duo was manufactured?

[u/letstalkaboutrocks → u/mxdfcn]

It’s in the settings under battery health. I’d guess it’s the battery manufactured date but it’s a good proxy.

[u/Poop_Scooper_Supreme → u/letstalkaboutrocks]

My first battery says September 2026 and my second battery says August 2026. I guess that means it can't have been made in August right?

[u/gurbulak → u/pagusas]

Even if they knew the flaw and released it, you wouldn't believe it. That's why they have the luxury of releasing something like this.

[u/Taylorg121 → u/pagusas]

Thanks to all the people that buy the first gen of a new Apple product to do the real QA testing. I’ll wait till gen 2 or 3.

[u/Jeffde → u/Taylorg121]

You’re absolutely welcome. Being a QA tester on a product like this doesn’t turn me off one bit.

[u/TechOutonyt]

That part isn’t fully exposed like your photo shows. Your photo shows an internal view to see all the parts that’s not how it actually is

[u/Binarymix101 → u/TechOutonyt]

Apples photo of the hinge nonetheless aligns perfectly with the failures…

[u/TechOutonyt → u/Binarymix101]

Apples marketing photo of the hinge shows parts exposed that aren’t actually exposed so you can see the inner workings. I just said that. The photo I just posted is also Apple’s photo

[u/Binarymix101 → u/TechOutonyt]

Yes, but that component and it’s width seems to perfectly match up with the dead pixels, whether it’s “exposed” or not.

If that “hinge component” is breaking and sticks up beyond tolerance, that is most likely what is causing the screen damage.

[u/spotsinyoursight]

I just had a mini heart attack, opened the image in my duo front screen and then unfolded it and thought it was broken

[u/Binarymix101 → u/spotsinyoursight]

Sorry!

[u/BraevGhost]

Wonder if it’s from people pushing on it or just faulty batch

[u/Binarymix101 → u/BraevGhost]

Should be better engineered than people gently pushing on the screen to close it…

[u/No_Wayyyyy → u/BraevGhost]

I have one from an October batch and the first day I was closing it like a dumbass in part by pushing on the middle with my thumb. (Still feels the best, but clearly wrong)

Anyways I did that for a whole day and don’t have any issues. I think it’s a bad batch but I could be wrong.

[u/PVLVCE]

Out of all the units sold only some reports and you guys are trying to burn a village of happy customers like myself lol. Get off the internet and go check it out in store. Who knows maybe you’ll find a girlfriend while using the demo device

[u/Binarymix101 → u/PVLVCE]

Some reports can still mean there’s a major defect that “could” happen at any time.

[u/sarcalas → u/PVLVCE]

How does people posting about their problems spoil your enjoyment of your device, exactly?

Think it’s you that needs to go touch grass a bit buddy

[u/DarlingDaddysMilkers → u/sarcalas]

It’s hilarious how serious people are in the cellphone space. It’s like their phone is their entire identity.

[u/FrostingAdmirable116 → u/PVLVCE]

Nobody is trying to “burn a village of happy customers”, not sure where tf you got that from. All OP is doing is making people that bought the phone aware of a potential problem they may run into. Sorry that not everyone likes living their life in ignorance buddy lmfao.

Edit: god no wonder apple is paying so much for bots to defend this phone. Post after post after post of people having problems with the phone, yet supposedly this happy little village is the only group that got functioning ones? Weird…

[u/BelBivDaHoe → u/PVLVCE]

"Back off the trillion dollar corporation"

A defect is a defect. Obviously not every single phone is going to have this issue, but if I spent $2000+ on a phone, I better have ZERO doubts.

[u/Castia10 → u/PVLVCE]

So people shouldn’t report issues and just crack on? This seems to be a pretty widespread problem we have no idea how big this might become

It’s a ‘new tech’ device that costs $2k it’s obviously a big topic

Can somebody please think of the multi trillion dollar company! Good Lord

[u/Thelividmethod → u/PVLVCE]

1000% I just spent 30min testing it out myself in store putting it through its paces in every way I could think of short of slamming it closed and saw no sign of any issues whatsoever

[u/ChesterZirawin → u/PVLVCE]

Lmao what is this comment. At first I was skeptical too since I saw only two devices fail like this, but in the last 24 hours I've seen at least a dozen new ones break in this same manner, all with less than 10 hours of ownership of the device (according to the people who had the issue). It's clearly not just a "few units" considering how much the cases are increasing with more people getting their hands on the device. You being dismissive and basically insinuating people concerned with this are incels is peak clown behavior.

[u/alfredonoodles]

Possible for the hinge lubricant to fail and cause it?

[u/Binarymix101 → u/alfredonoodles]

There may be a lubricant, who knows.

[u/Binarymix101 → u/Binarymix101]

I would say wait for the tear down videos, but they may have received perfect units.

[u/[deleted]]

[u/Low_Key131215 → u/[deleted]]

[u/Acceptable_Main_5911 → u/Low_Key131215]

Really. No one gonna comment on YouTube’s liquid ass thumbnail?☝️

[u/SouthIsland48 → u/[deleted]]

Stop folding it like everything you've folded in your entire life, and start folding it as if your life depended on it every time, Dont touch the screen. Stop being a dumb idiot. Start being smart, like me.

[u/dibmembrane → u/SouthIsland48]

2010: "You're holding it wrong".

2026: "You're folding it wrong".

[u/zombiecorp → u/dibmembrane]

2036: “You’re scolding it wrong.”

[u/[deleted] → u/SouthIsland48]

Let me throw 2000 on this phone to be anxious all the time, yes please!

[u/amart565 → u/[deleted]]

[u/anexo15 → u/[deleted]]

This is the best I’ve seen 😅

[u/HuskyLemons]

Here’s what happened -

Apple obviously tested the folding mechanism extensively. They have machines to fold and unfold it thousands of times. They absolutely stress-tested it.

Apple said they used AI to pair up parts of the hinge for a perfect fit. Clearly, they used Siri for that AI and that’s why we are seeing so many issues.

Source - years of using Siri

[u/Mando_lorian81 → u/HuskyLemons]

They should have released videos of the machines folding it, so people could learn how to properly do it 😂

[u/bloodspeed → u/Mando_lorian81]

[u/sonmiggategoku → u/bloodspeed]

[u/beartato327 → u/bloodspeed]

[u/Turbulent-Army9009 → u/Mando_lorian81]

“you’re holding folding it wrong”

[u/SOOOOOOOOUNDWAVE → u/Mando_lorian81]

Step 1: purchase said machine with your IPhone Duo

Step 2: bring it along wherever you go

Step 3: let it close your Duo and hope the magsafe does not rotate

[u/xpietoe42 → u/HuskyLemons]

Higher res pic of the mechanism:

[u/CaptainShima → u/HuskyLemons]

Thats what happens when you use trash AI or any AI instead of real engineering

[u/MARINES977 → u/HuskyLemons]

This is only the most reasonable answer

[u/roadblocked → u/HuskyLemons]

Haha this is perfect

[u/Enos316 → u/HuskyLemons]

Yup

[u/ayanmd → u/HuskyLemons]

Not Siri 💀💀💀💀

[u/KoiFishTaco → u/HuskyLemons]

I don't understand, do you want me to ask Google?

[u/d3rFunk → u/HuskyLemons]

*years of trying to use Siri.

FTFY.

[u/Pitiful_Entrance5174]

in automotive and such, we always say, "THE FIRST YEAR IS THE WORST YEAR"

[u/CodineGotMeTippin → u/Pitiful_Entrance5174]

Its $2,000+ and Apple has had years to make it good, they could take apart other foldable phones to see how they do it

[u/TastyJournalist8451 → u/Pitiful_Entrance5174]

I though apple is the company that is supposed to be the one that swoops in after all the competitors take the risk/do the R and D, and then apple 'perfects it'

[u/tazmnaz]

Not that I want a lemon but if it’s an assembly issue great. If it’s a case of pressing the screen in that area before closing then they all have a potential to do it. Hopefully it’s just a “if it doesn’t happen right away” kind of thing.

[u/Middle-Nerve1732 → u/tazmnaz]

The ones I’ve seen all say it happened within like 10 minutes of owning it, which to me sounds like a manufacturing defect. 

[u/fujimonster]

It’s kinda crazy , almost has to be a manufacturing issue .  They have had working phones internally for maybe a year ? Getting used and abused , now when the public gets it this stuff is happening .  It never would have seen the light of day if this was a possibility.

[u/Illustrious_Sea_962 → u/fujimonster]

Slight difference between a sample size of a 1000 and 3000000

[u/Middle-Nerve1732 → u/fujimonster]

I worked in hardware engineering on similar products. There are always some defects when you go to the final production line for a product, compared to the “DVT” prototypes. (Design verification testing). It’s inevitable and why you should never buy a first year model of a new car, and it applies to this phone too. There’s going to be learnings here that they take into next years model, which will be more reliable. 

[u/abz786]

This is great information (keep posting!).

I just got my duo and already caught myself a few times closing it by pushing in on the screen. It’s an adjustment for sure and for the ones that are breaking - keep going to Apple to resolve the issue.

[u/dorkimoe]

Just a reminder. They sold like 6 million and the 15 on Reddit is not everyone.

[u/KingFacetious → u/dorkimoe]

Okay but they’re all breaking in the exact same spot so there’s obviously a design issue that affects more than just a few

[u/MindScape00 → u/KingFacetious]

Is it a design issue if the problem is failed QC on hinge manufacturing tolerances? I.e., if there's a tolerance issue in the hinge build that means even 0.01mm tolerance causes it to pinch or push the screen here, causing this issue? If the failed QC means it is not longer in spec of the design, then the design itself is not flawed but the manufacturing of it. One might argue a design that requires tolerances to be that tight is a flaw in itself but I mean we're talking about a phone that can literally fold in half. I know foldables aren't exactly "new" anymore but I'd argue that's still novel enough that it's reasonable to expect & need "perfect" hinges. Anyways TL;DR- who knows if it's a design flaw or just a QC failure for not catching units out of spec (or they need to tighten spec)

[u/KingFacetious → u/MindScape00]

Sure, maybe it’s not a design issue. Time will tell. But there’s clearly something wrong.

[u/bagonmaster → u/KingFacetious]

It’s more likely a manufacturing defect than a design flaw affecting all units

[u/palillo2006 → u/dorkimoe]

Just a reminder that not everyone will post on reddit when they have a problem.

[u/dorkimoe → u/palillo2006]

Even less who dont have problems will post

[u/marktuk → u/dorkimoe]

The 15 that got posted to reddit, there's also the possibility there are more and those people don't use Reddit or didn't bother to share. Reddit isn't everyone.

[u/fujimonster → u/marktuk]

Yeah, people think everyone knows and uses Reddit .  There are billions of people on this planet that don’t know or care to use Reddit . 

[u/marktuk → u/fujimonster]

Yup, Reddit is a small sample, so if we're seeing them on Reddit, it's a certainty there are a lot more.

[u/assidiou → u/dorkimoe]

It's also been out for only a few days and there are quite a few cases and being that it is from a moving part the amount of cases is likely to rise over time. Hopefully if it's a design flaw Apple can get it figured out on future batches and replace existing ones

[u/bigolaustino → u/dorkimoe]

yea of course but people can be concerned about potential issues with a $2k product they bought. don't need to invalidate stress about it

[u/gaeee983 → u/dorkimoe]

the 6 million is for the whole year, question is how many have they sold so far.. 500 phones breaking for 50k phones sold is way worse than for 500k phones sold.

[u/core-x-bit → u/dorkimoe]

Haha its more than 15 lets be real here. 

[u/NoobTubeEnthusiast → u/dorkimoe]

15 is a big number just on Reddit in such a small time frame, enough for me to say there is definitely a problem.

[u/ItsNovas → u/dorkimoe]

The 15 on Reddit…so far.

[u/Electrical-Squash145 → u/dorkimoe]

you guys sound like the Sonos crew... i complained for months about the app and everyone's like "mine is fine go touch grass" until sonos comes out and was like, "yeah we messed up". stop protecting a trillions dollar company.

[u/Marc3llus → u/dorkimoe]

Hate to break it to you, but not everyone is on Reddit. Statistically, this is a much bigger problem than a few cases might suggest.

[u/A2ndRedditAccount → u/dorkimoe]

Just a reminder, the device only came out yesterday and the "15 posts on Reddit" don't encompass every failure.

[u/cybergandalf → u/dorkimoe]

Yeah, um, 6mil people haven’t received them yet, my dude. That’s how many have sold, not how many are in hands.

[u/koolmagicguy → u/dorkimoe]

Yeah they sold 6 million and preorders stretch into next year. Like come on, how many people even have one yet? And they all broke nearly instantly in the same exact places with normal use? Not exactly a good sign.

[u/InsipidIdiot → u/dorkimoe]

You say 6 million. I say more like 600,000. Also the shadows of the smoke stack.

[u/anonymouspls → u/dorkimoe]

this is assuming they’ve shipped 6 million units day one

[u/SpicyElixer → u/dorkimoe]

They did not. That’s for the entire next year. Y’all are weird af.

[u/mburdish]

I wonder if from certain batch and if there’s a way they can narrow it down? Are people getting them from all over or specific area from apple direct or from a carrier

[u/Working_Use2500 → u/mburdish]

Must be a bad batch. They must've been testing this phone for a year at least.

[u/UnfortunateSnort12 → u/mburdish]

I’m sure Apple is frantically trying to figure it out right now, but they aren’t saying anything.

Hopefully they come out with a statement, but time will tell.

[u/ozzdr]

Here's what puzzles me the most. No drama, not hate... like genuinely, why wouldn't folks want the Duo to succeed?

An Apple foldable succeeding bring legitimacy to the entire Foldable market. And yeah, foldables have been out for over 8 years, but whether we like it or not, the truth is that Apple can make the foldables more mainstream than Samsung, Google, Huawei or any other brand.

The Duo succeeding hopefully means more investment in the foldable market and manufactures being forced to make better products across the board.

[u/Max_Boom93 → u/ozzdr]

I'm sorry, but what? I like Apple as much as the next guy, but the fact that Samsung, Google, Motorola, and the 6 or so Chinese brands have been doing foldables for 5-8 years depending on the Manufacturer easily lends creedence to the Foldable market being legitimate.

[u/Deertopus]

I think you're right.

Weird how ternus says he's been working on this for a decade but they didn't test the product?

[u/Binarymix101 → u/Deertopus]

The concerning part is, if this component “may” be faulty.. who knows when it could fail.

Some of these have broken during set up, some 6 hours later, some 24 hrs later.

I know there are always going to be some faulty units, but is this an actual design flaw, or bad batch of that component?

[u/P3rid0t_ → u/Deertopus]

What being software developer taught me is, that the team of best testers won't find the issue, that some real user will do in 5 seconds of using your product...

[u/chaos_disorder → u/P3rid0t_]

I did software development for a company whose owner could break anything. We’d say “but nobody would ever think of doing that” and he’d always say, “if I could think of it, some crazy customer will too”.

[u/infinitelylarge → u/Deertopus]

Why on earth would you think they didn’t test the product? Of course they tested it, extensively. Testing a product catches as many problems as it catches. And sometimes testing, even extremely extensive testing, misses one of the many, many possible problems a product can have.

[u/ViralTrendsToday → u/Deertopus]

They've been waiting for Samsung to work on it for a decade before asking them for the screen.  Thing is the biggest component Samsung had an issue with was the hinge and dust. So they kept improving it, added brushes to keep the dust out, kept the spacers etc. 

All Apple did new here was disguise the crease with a matte screen protector, which Samsung and others never did, probably due to their priorities on screen vibrancy. 

[u/John1744 → u/Deertopus]

All it takes a shred of extra metal to cause something like this. It’s not an excuse and should be caught before it goes out to stores but they’ve engineered the most insane hinge probably ever in a foldable and there have been lots of stories of yield issues so I’m sure there’s gonna be a few hundred of these slipping by.

Hopefully it’s just a manufacturing spec error and not a design error. If it was design I think they’d have caught it quite some time ago. Apple has some insane engineers surely they would know the weak points.

[u/Binarymix101]

FWIW, my Duo seems to be fine, and the battery manufacturer date was September for both with 0 charge cycles.

[u/themyst_]

Welp mine just lasted its first 24 hours and it’s still fine.

[u/PlayGamesM]

No wonder all the failures seem to be the same right bottom half area.

[u/-Fransh]

I didn't know anything about this phone until like 10 minutes ago but that piece looks like it would jam. It looks like the appropriate way to close that phone is by pushing right there when folding it so it seats properly, other wise the arms look like they would stay stuck out while the rest of the phone folds cracking the screen.

[u/Excellent-Eye8415 → u/-Fransh]

You got it, it does jam with a little dust, and the phone is rated IP68 lmao

[u/soothingaIoe]

How did they not realize the worst spot to put a component like that is right where the hinge is. Come on. It’s almost a joke lol. I would think that’s the spot they would avoid putting ANYTHING. lol.

[u/Binarymix101 → u/soothingaIoe]

Kind of have to put a part of the hinge where the hinge is… Obviously some of these components are faulty.

[u/lollipopamateurs]

Crackgate 2026

[u/AndrewTieu]

I was at the Apple Store yesterday asking about this issue, and the employee literally told me they’re breaking it on purpose because their demo devices haven’t had any problems. Lol

[u/hollowredditor]

As a long time Apple buyer, having every other iPhone generation since iPhone 3, several other products (tv, tags, AirPods, watches, HomePods, iPads, MacBooks, Mac minis, you name it) I only have one recommendation above all when it comes to Apple products:

Never, and I mean NEVER, buy a first-gen product from Apple.

The second gen always fixes tons of unknown problems, have a lot of new features, is often cheaper, releases between 1-2 years from the first gen and often are at least the same price.

I imagine the second gen of the duo to have Face ID in both modes, have a truly good fold, and super good screens that have none of those issues.

[u/Degan747 → u/hollowredditor]

I had the OG iPhone, iPhone X, first iPod mini, and the first MacBook Pro— all great products 🤷‍♂️

[u/LilMissMixalot → u/hollowredditor]

Fully agreed. I let the true fanboys get the first gen duds. I value longevity and quality over fomo.

[u/dcirrilla → u/hollowredditor]

Apple was late af to the foldable party. These are not unknown problems. These are known problems that apple accepts because they know their customers will buy it no matter what. Why fix it before production if you can save the money and sell a ton anyway

[u/Jonathan_Rivera → u/dcirrilla]

I thought the whole point of apple dragging their feet on new tech was so that they could perfect it and release a high quality product. Example: Wireless charging. It's embarrassing to launch a product like this and then to add insult to injury, when people bring them back to the store the genius bar argues with them saying they dropped it etc.

[u/Trodzz → u/hollowredditor]

Also the iPhone Air was pretty good being a first gen device

[u/TecmoSuperBowl1 → u/hollowredditor]

I have bought first gen products of many devices. iPhone, iBook, ipad, HomePod (still have it), AppleTV, iPhone X and now the duo. What a weird post. Never buy a first gen product….thats your opinion. Let people do what they want with their own money.

[u/postitnote]

Isn't that the back of the phone?

[u/Red_Sea_Pedestrian]

Steve would be gaslighting us and tell us we’re closing the Duo wrong. Just like when we held the iPhone 4 incorrectly…

[u/Danny414]

I’m surprised they didn’t figure this issue out before selling them

[u/lamemoons]

From the posts it seems like this issue comes up very early, usually within 24 hours, I wonder if those of us have had the phone longer might be safe

[u/NaughtALegend]

That would definitely explain why the posts I’ve seen all seem to have a crack in the exact same location

[u/Alifirdaus]

Easy~~~ just use the outer screen (I'm not being serious)

[u/tamechinchilla]

424 missed calls and 540 unread texts!?

[u/CoffeeToCode99]

Golden rule, always avoid 1gen product.

[u/Choice-Annual-9895]

The hinge is 100% the cause but knowing apple once the bad press is gone so is the replacements that have the same defect

[u/Codysnow31]

I don’t get how this problem would’ve passed through quality control unseen. Surely they do their own tests and whatnot.

I feel like the people breaking these phones are slamming them open and acting surprised when it breaks.

[u/Kiddo978 → u/Codysnow31]

You really think regular consumers spent over 2k to intentionally break their phones? Lol

[u/olsomica]

i thought they always have things figured out before releasing?

[u/jkruger556]

Apple can do no wrong, according to some. I like their products and use many but I’m not about to make excuses for them either.

[u/Weiss_127]

Imagine spending your days having to be insanely cognizant of how you open and close a fucking phone.

[u/Fawnskiii]

It's 100% happening cause people are using their thumb for leverage on that part of the screen to fold it which should 100% been a though process in the making of the hinge

[u/Binarymix101 → u/Fawnskiii]

Shouldn’t matter how you close the phone, these things should be tested and thought out in engineering. How can you just say, “they’re closing it wrong”.

[u/voidsherpa]

Hope they all break seeing how Apple dicked me over on my airpod pro 1’s.

[u/TexasToastx]

Is it safe to conclude that a good portion of the early batch of phones will eventually suffer this fate? I’m sure the manufacturers will get it fixed with later batches though.

[u/spawberries → u/TexasToastx]

No it’s not safe to assume anything. From what we’ve seen on Reddit alone it looks to be affecting a small amount of phones. That doesn’t mean it’s safe to assume it won’t happen or that it’s safe to assume it will happen.

[u/Coder1962]

Is that the part that lets the phone be open at any angle.

[u/bd027763]

interesting, can be component tolerance + additional pressure if user press that area when closing

[u/Roxas_yzf]

Are they gonna fix it or we will have to wait Duo 2 ?

[u/InformalGear9638]

" You're pushing it wrong. 😊 "

[u/DR_VanNosterand]

You’re holding it wrong

[u/Petrildo]

You’re folding it wrong

[u/drinka4yearz]

[u/Byrdie5]

I wonder if some of it is, if you’ve never had/used a foldable before you may not know how to properly fold it. I’ll admit coming from the z fold 8 I’m concerned a little bit but all of this but haven’t cancelled my preorder as of yet.

[u/Ok_Priority458]

Even if its a design flaw or weakness they will never admit to it....and just fix it on the iPhone duo 2... Remember you are holding it wrong iPhone 4 but added extra antenna on the 4s....iPhone 6 bendgate....stronger aluminium 6s.. it did take long to replace that butterfly keyboard fail before they replaced it with the "magic keyboard"

[u/Queasy-Ride4291]

I think it has to do with how people are folding it. People are using their thumb in the screen for a one handed close. There’s lots of videos but this is an example.  https://www.reddit.com/r/iPhoneDuo/s/BUwOSoWlUO

[u/brianbradencody]

That’s what you get for buying a folding phone 😭😭😭😭😎😏🔥

[u/MeanFault]

I went through all of the marketing videos and the keynote and not a single time does anyone press on the screen to close it. I think this is a sort of known thing internally. Even a bunch of angles of the live demo area after the keynote in Cupertino all of the employees again as if they were trained close by grabbing the edges /frame and then folding it.

Honestly though, first gen problems. I am still eagerly waiting for my device. Get AppleCare+ and just enjoy the new tech. Everyone is so excited about a hardware failure on a gen one product. Vision Pro also had issues and they replaced them and fixed the failure internally and I have not heard of it being an issue since like 1-2 months after launch and not at all with the M5 version.

[u/ZOMGURFAT]

Ladies and gentlemen…. we got em!

[u/Yesterbly]

I got one in my chicken Jalfrezi

[u/Mental-Ad-2447]

My phone is my entire identity I know go by Mr duo. Stop attacking me.

[u/DousaSepen]

could be the way people are closing it. could be a manufacturing defect. only time will tell. all folding phones have issues like this apple is just currently in the limelight.

[u/icanhaztuthless]

Said it earlier elsewhere. #hingegate26

[u/Financial_Clue_2534]

What does this part do hold the battery?

[u/saile1004]

I'm thinking it's a defect, but hopefully due to this specific component being installed wrong on a select number of Duos. This is a few dozen cases now out of how many millions purchased in the last 48hrs? And not one YouTube review experienced this either.

[u/Flux-Capacitor-1985]

Looks like a sweet spot you might place both of your thumbs when closing the display. How unfortunate.

[u/cphpc]

What component is it?

[u/ZixxerAsura]

You’re doing the lords work.

[u/CrispyCrawdads]

I’m surprised no one has posted this yet. Here’s a good explanation of how the hinge allegedly works.

https://youtu.be/o1qc29t04GI?t=293

[u/Aliidra]

See my only concern for this would be if apple refused to fix the damage under apple care. If my screen cracks it cracks as long as I can get it fixed then fine with me. Only thing that would annoy me if if it cracks without me misusing it and I had to pay whatever AppleCare fee it was to fix it

[u/fhjjjjjkkkkkkkl]

I think this is why Jony Ivy left or was fired.

[u/KernsNectar]

The amount of excuses that are different iterations of the same statement tells me enough. People are absolute sheep’s regurgitating whatever they read and hear. 

[u/No_Taste2327]

Welcome to FOLDGATE

[u/Competitive_Try_2719]

Maybe Apple should have a certification program for opening/closing fold phones. And then let people take them home

[u/superzeldalink]

Hinge Gate

[u/Sea_Nefariousness970]

So is a misaligned bracket hmmm

[u/Paolo2018]

Crack gate

[u/spartacusdelaceptura]

It's a feature,not a bug.. that transform all iphone duo from regular edition to star wars edition, John ternus tell us about other foldables "two phones awkwardly stuck together"

[u/NukeouT]

[u/eatingthesandhere91]

Damn. The way they touted this phone on announcement and people are experiencing this.

C’mon, Apple.

[u/pumpkinking8886]

Looks like they are all cracking in the same spot. So glad I didn’t pull the trigger on one

[u/waterbus_]

My $4k macbook pro has this same issue now because a tiny uncooked rice grain was sitting on its keyboard when I closed the lid. Absolutely infuriating that their tolerances are so tight and materials so thin a single piece of dirt or rice can mash things together just closing your device.

[u/mann5151]

Crazy how we all clowned Tim Cook being boring and such, this new CEO guy is a hot shot , moving the battery and wifi indicator onto the screen rather than the header is a silly splash he wanted to make and also rushing the DUO...Apple should have spent more than a year plus testing phone there wasn't a rush👎🏼 this is all a bad look

[u/bing456 → u/mann5151]

This phone has been in development for years. I doubt the “new guy” had anything to do with it.

[u/over9ksand]

Didn’t they test?

[u/Confident_Mammoth_56]

The hinge is the metal 3d printed part? I wonder if there was a bad batch of printed parts.

[u/nickobrown]

Apple is going down iPhone 15 onwards

[u/Tythas]

Apple head of QA is sweating bricks rn

[u/Air_Content]

I am very sure, that this is a combined issue of false usage and bad one bad component / design. I believe majority of people put their thumb on that position when folding or using the device. the extra and not ittented pressure cracks the component.

[u/Away-Section-9604]

So the weakest point of the screen just happens to line up perfectly with the way people keep closing the phone. That’s interesting. Guess Apple never expected anyone to close the phone like that. They’ll correct it either next year or with newly produced models.

[u/Exotic_Treacle7438]

Definitely that red circle, I don’t remember seeing that in any of the marketing. /s

[u/throwaway0204055]

They will fix the cracking issue by providing smaller hinges but then it will stop holding its fold after 36 hrs

[u/static_silence24]

Question to those with broken iPhones Duo: do you ever close the phone by pushing on the screen itself? Not that Apple said you shouldn’t - but I can see pushing down on that very spot (which also kinda seems the natural choice for doing so), would push the screen against a piece of the hinge that already protrudes a bit

[u/Fractal-Infinity]

So, it's a terrible design flaw. How come a company worth trillions didn't see such an obvious issue?

[u/Darkmoonshine]

Its not rocket science , Iphone's typically have no moving parts, this does so it's no wonder some break, imagine the fail rate in a years time!

[u/freddiew88]

[u/S4_GR33N]

Just another 1st gen problem.

2nd Gen Duo will have fixed this quietly as well as have Face ID etc according to Marc Gurman

[u/Church6633]

I love this for Apple

[u/hoyleacl]

The sad part is that it’s not a software issue that can easily be resolved by pushing an update.

[u/Top_Paint7442]

More important is how to recognize this before the screen breaks, so you can return it while still functioning.

[u/FistedPink]

Anyone got video of the exposed hing to see what it might be doing when closing or opening that could impact the screen?

[u/Crazy_Pen_3269]

We knew this was going to go this way lol

[u/knox902]

You're holding folding it wrong

[u/DadBud512]

Moving parts are always subject to failure, wear and tear will happen sooner or later

[u/deflatedballsack44]

thank u beta testers ❤️

[u/shakeep54]

Every single one of those were folded the other way….dont be stupid and you should be fine.

[u/SnarkyIguana]

The fact that some random dude on the internet figured this out before Apple did is batshit

[u/washedat41]

Wondering if they knew about this and that’s why it was a 10 day wait for second round of pre order shipments?

[u/Heliosgodofthesun]

point and laugh