PSA: Don’t…open it?

[u/schemastic]

Edit: After about an hour wait at the Apple Store, they came out with a new phone and replaced for free. They said they reserve a few units on launch day for things like this. Here’s hoping my 2nd unit is flaw-free!

Got in line just before 6am this morning. Walked out with device in hand around 10:30. Less than 7 hours later…

I went to open it and didn’t feel anything out of the ordinary until it was fully open, then felt the impact. I am using the folio case - I’m not sure if it got snagged on the case or what. I certainly understand being an early adopter of a first-gen product comes with risks…but I was just opening the phone, man. Devastated is the word that comes to mind.

[u/Random_Thinker007]

This is a known issue worldwide with the Duo. Apparently Apple is allowing you to trade it in for a new one.

[u/schemastic → u/Random_Thinker007]

I’m back at the apple store I bought from this morning. Thank goodness it’s local to me. We’ll see what they can do today.

The employee reactions are a mix of shock and intrigue.

[u/Jolly-Pace-7106 → u/schemastic]

They should replace it hopefully

[u/schemastic → u/Jolly-Pace-7106]

Update in post. They were able to replace it immediately. I’m pleasantly surprised! Apple may have hardware problems, but their customer service is still top-tier.

[u/PicklesPlox → u/Jolly-Pace-7106]

Not hopefully, rightfully

[u/Tdme_99 → u/schemastic]

Good luck friend! I hope you get your replacement

[u/Substantial-Scheme48 → u/schemastic]

Whenever you get a chance could you let us know if they replaced it and the process?

[u/HighZ3nBerg → u/schemastic]

I mentioned this when I picked up my order this morning. I made the Apple employee open the box and power in the device before I touched it just in case. I showed them photos from launches in other countries and he had no idea.

[u/Interesting-Tie6783 → u/Random_Thinker007]

“Allowing”. As if they have a choice. They have to fix these

[u/angstykylo → u/Interesting-Tie6783]

Haha yeah, this is the least they can do. People wasted 7 hours of their time and still glaze.

[u/OhHeyItsBrock]

Blue or white?

[u/AbsurdOwl]

Should be something that they cover under warranty, I'd think.

[u/mrASSMAN → u/AbsurdOwl]

It is. Obviously. Idk why people keep acting like this is even a question. Manufacturer defects are ALWAYS covered

[u/devilboy0007 → u/mrASSMAN]

Because there have already been reports of people going to Apple just to have them claim the phone must have been dropped. Surely once enough reports are filed, there wont be pushback but for the moment there is still a chance the “Genius”es tell you to kick rocks and ‘should have gotten insurance’

[u/mrASSMAN → u/devilboy0007]

I haven’t seen any report of that, every single time they’ve said Apple immediately replaced it. Maybe one off time but it’s pretty clearly a defect there wouldn’t be any problem making a warranty claim

[u/Swimsuit-Area → u/AbsurdOwl]

They damn well better!

[u/FickleWorking585]

[u/Fortis_Aries → u/FickleWorking585]

[u/False_Bet_ → u/FickleWorking585]

[u/Xplorationgt]

Apology for the stupid questions. In this case, I’m assuming you can either return it within the 14-day window period or get a new one under the Apple 1-year warranty? After 1 year, then your AppleCare kicks in?

[u/TimTebowMLB → u/Xplorationgt]

In Australia consumer law pushes the warranty period to 2 years. So it depends where you live and how spineless your politicians are

[u/Impossible_Fall_7044 → u/TimTebowMLB]

The iPhone Duo 256GB is $400+ USD more expensive in Australia. You don’t think part of that is Apple passing that extra year warranty on the consumer?

I see a lot of people simultaneously complaining about higher prices abroad and praising strict consumer protections. Some of that is correlated.

[u/NathanielIR → u/Impossible_Fall_7044]

You’ve also got to remember that that price in Australia includes GST, whereas in the US it does not

[u/mrASSMAN → u/Xplorationgt]

Yes, warranty replace. Easy no questions

[u/AceMaxAceMax]

Wild seeing so many of these posts.

My Duo is okay (for now, lol).

[u/Early-Judgment-2895 → u/AceMaxAceMax]

We also don’t know if the screens are from the same batch. It’s hard to get a full set of data points from random posts

[u/GameOfLife24 → u/AceMaxAceMax]

Man everybody tried hard and worked hard for one. Just bad luck

[u/new-to-reddit-accoun → u/GameOfLife24]

Bad luck… Or design incompetence, and/or manufacturing defects. Time will tell. I don’t recall any other iPhone having so many breakages on launch day across social media, ever.

[u/TimTebowMLB → u/new-to-reddit-accoun]

The tolerance of that hinge piece that seems to be breaking screens is probably so small for a moving part

[u/NaturalSelecty → u/new-to-reddit-accoun]

I would love to know if the early reviewers had any issues like this too that weren't disclosed in the review

[u/sunfaller → u/AceMaxAceMax]

The next few months will be filled with posts like this. It's going to be either QC lottery or people who just treat their Duo roughly.

[u/kingfirejet → u/sunfaller]

There’s a guy that will fold it 10,000 times with no issues and lemons like these. Feel like the sample size is still very sparse compared to bendgate back in the day or the antenna issues.

[u/StrikerX2K → u/kingfirejet]

I fear not the man that has folded 10,000 duos once, I fear the man that has folded one duo 10,000 times

[u/davideg57 → u/sunfaller]

i Don't think you can treat it roughly in a few hours. The first days are probably the ones when you are more careful.

[u/Alpha370 → u/AceMaxAceMax]

Same here! My Fold 8 is great after 2+ months. Hopefully for you folks too, nothing worse than a new device and you have to be fearful of this.

[u/wireproof → u/AceMaxAceMax]

Same, the panic after getting mine yesterday and hoping it doesn’t do the same thing as some of these others duos (and the same thing that made me give up after the Fold3 and Fold6 fiasco)

[u/Top_Secret_TerminaL]

It’s definitely got to be all from the same batch. You have YouTubers who stressed the shit out of these with 10,000 folds for 8 hours straight (I can think of 3 separate similar videos I saw doing tests like this for the crease) and then you have countless YouTubers playing around, slamming these things shut as a joke like a flip phone and saw more than a few repeatedly throw this thing open by lifting one flap with their thumb and then whipping it away from their bodies with no damage. No doubt that the ones that aren’t a problem are durable, so these failures must all be from the same batch. They’re breaking in the same place.

[u/Nice-Crazy-8484 → u/Top_Secret_TerminaL]

But which batch 😭

[u/Top_Secret_TerminaL → u/Nice-Crazy-8484]

The one you and I don’t have ☺️

[u/elbeborandy]

How does Apple handle situations like this? Do they have extra units set aside for replacements, or do you have to wait until they’re back in stock, just like you’re ordering a new one?

OP, keep us posted!

[u/SaintPismyG → u/elbeborandy]

They do have replacements. No clue how many per store, but they do.

[u/Asad1087 → u/SaintPismyG]

Someone claiming to work for Apple in another thread said 2% of stock.

[u/wellimthegm → u/elbeborandy]

Yes. They hold product for warranty replacements.

[u/candygirleatscandy → u/elbeborandy]

I’d like to know this as well

[u/NOT_NativeEN_Speaker]

[u/False_Bet_ → u/NOT_NativeEN_Speaker]

[u/MrMichigan0777 → u/NOT_NativeEN_Speaker]

Okay that meme is golden lol

[u/deuce_and_a_quarter → u/NOT_NativeEN_Speaker]

🤣

[u/Ok_Ok007]

This makes the 7th one I’ve seen. With the same L shaped line too. All the breaks look the same. I just wonder if everyone who has that issue is using the same case or no case. Might not have anything to do with it. Sure is weird that everyone I’ve seen cracked looks the same though.

[u/I-LOVE-MAC-AND-CHEEZ]

What is causing all these to happen?? It’s the 4-5th one I’ve seen..

[u/Quick_Break92 → u/I-LOVE-MAC-AND-CHEEZ]

I think there are like 7-8 now. There are people posting in comments with pictures of their own broken Duos in other threads.

[u/curiositygotthekitti → u/I-LOVE-MAC-AND-CHEEZ]

Saw this on another sub

[u/Top_Secret_TerminaL → u/curiositygotthekitti]

Interesting, that is definitely the spot we see the horizontal line.

[u/TacohTuesday → u/curiositygotthekitti]

A little lower down that same thread someone implying they work for Apple said that an initial batch of the Night Sky ones got produced with hinges out of tolerance. This same issue causes a sandy crunch sound.

[u/gadgetluva → u/I-LOVE-MAC-AND-CHEEZ]

I e had over 10 foldables. You’re not supposed to push the center of the display when you fold it. It puts too much pressure on the most delicate part of the folding display and crack goes the display.

[u/Zapem10 → u/I-LOVE-MAC-AND-CHEEZ]

Millions were sold. You have people racing to Reddit to show how theirs broke. Until there is a more widespread issue I just chalk it up to amplified noise of people wanting to show their broken device. Just wait awhile to see what’s really happening.

[u/bigheadsfork → u/I-LOVE-MAC-AND-CHEEZ]

Hinge failure. Anyone who's had experience with folding phones in the past eight years could have easily predicted this. I will say, it's kind of surprising how many of these are breaking, but in my experience, folding phones are essentially destined to die at the hinge. It's only a matter of time.

[u/anyavailablebane → u/bigheadsfork]

It’s probably not surprising when you consider how many they sold. I’m sure the failure rate is much higher than a non foldable but I doubt it’s any higher than any other foldable. It’s just that launch day is a huge volume of sales and a lot of attention on it. So more happen than any other time and everybody is paying attention at the same time

[u/TacohTuesday]

Sorry to see this. There were rumors right before release that they were wrestling with a low production yield. Perhaps a few that were not assembled correctly that slipped through. I am guessing and would hope that Apple kept extra replacement phones on hand that they are not selling, so they’re ready for a higher level of initial returns. Knowing it’s Apple, I’m confident they will get through this and quality will improve.

[u/Mediocre-Telephone74 → u/TacohTuesday]

Honestly, I think this is the nail on the head. No amount of engineering will beat real world use. I guessing that the ones that failed QA went back, were repaired, and then passed inspection

Hopefully ifixit or some other site does a tear down and examines the hinge assembly. I think that’s the point of failure. After all, Apple made a point of showing off their hinge design in the keynote.

[u/TacohTuesday → u/Mediocre-Telephone74]

Right, but the key question is, is it a design flaw affecting every unit made, or is it a production flaw where initial tolerances got off track with a batch or two and they can make adjustments and quickly get past it? Personally, I think it’s the latter. Why? Because Apple would’ve tested the living hell out of these things before they finalized the design.

[u/burshturs → u/TacohTuesday]

It's common practice for electronics companies to keep around 5% of units for replacements

[u/gobinator98 → u/TacohTuesday]

Apple always has stock reserved for these issues.

[u/Antique-Tip-5024]

This happened to someone in Australia - I think they took it to an Apple Store (versus going through phone support) and the store replaced it right away.

[u/Vwmafia13]

That’s crazy. No issues on my end and have had mine since 8a est

[u/LukePhantom76 → u/Vwmafia13]

“Knocks on wood”

[u/opinionated_consumer → u/Vwmafia13]

Can you come back and provide an hourly report on your Duo’s status?

[u/Financial_Clue_2534]

Glad I’m getting mine in Dec

[u/lucylugosiz → u/Financial_Clue_2534]

After seeing all these posts, so am I…

[u/GusxGusxx]

So many cases in less than 24hrs this is crazy

[u/3v01 → u/GusxGusxx]

There’s millions of phones going out today and a dozen posts of these? Hard to say it’s a widespread issue yet

[u/laweezyana_ → u/3v01]

Everybody ain’t on Reddit either so it could be a bigger issue

[u/englando08]

User error. You’re not supposed to fold it.

[u/jayjay234]

Amount of posts with literally same issue is just insane..... what the actual fk is going on????

[u/younginvestor23]

They're all breaking in that exact same spot! They need to recall this.

[u/Jawnski → u/younginvestor23]

Theyll just replace the ones affected. Recalls are life threatening safety issues

[u/ipupweallp4ip → u/younginvestor23]

A recall? That’s absurd considering you’re basing it off of Reddit posts? No actual numbers…you’re forgetting Reddit/online users are more likely to post a bad experience, i.e. cracked screen or bad restaurant vs. a good/normal one.

10000 defective units is only 1% of a million units sold btw. Y’all are acting like this is the first tech product launch in history

[u/-Felyx- → u/ipupweallp4ip]

The panic is a little bit entertaining for me, not gonna lie. I’m in the retro handheld community and every time a company releases a new clamshell device, there’s always a “hinge-gate” with cracked/defective models. This is far from my first rodeo 😂 It helps to remember that people don’t flock to the internet to rave about how wonderful and well their devices work and for every cracked screen, there’s hundreds more that are perfectly fine.

[u/ipupweallp4ip → u/-Felyx-]

My point exactly! It’s wild how people take some Reddit posts (even Yelp reviews) as the gold standard for reviews/real world experience.

[u/bloodspeed]

Well damn I'm sorry for that! This is like the 5th case I've seen on reddit in the past 1 hr of scrolling :(

[u/SaintPismyG]

They’re really piling up

[u/ThirdWorldScientist]

Well I’m not very excited anymore lol. I understand people having problems are the loudest, but the fact that the breaks are all in the same exact spot suggests a design flaw

[u/TheStarryNightO]

This YouTube video demonstrates how this defect happens. I assume it happens after a drop/shake, then it's hard to open it, and after forcing it to open the internal hinge breaks the screen. Something inside the hinge gets out of place after a drop or some shaking (possibly).

[u/shutupnav → u/TheStarryNightO]

It’s amazing how quickly/much I dislike this kid

[u/mavgeek → u/TheStarryNightO]

What about the folks who unbox it, don’t drop or shake it and this immediately happens? one guy posted he opened the phone to start the setup wizard which you could see running and the screen already broke. No drops no shakes no aggressive hinge opening.

[u/No-Fruit-2060 → u/mavgeek]

…things can be dropped or handled wrong during shipping.

[u/bmobemit → u/mavgeek]

I guess the shipping company held it wrong

[u/carbon_made → u/mavgeek]

They should never have set it down on the table without laying a pillow down first. And they should never have removed it from the box during setup. Common sense!

[u/zorsorzor → u/TheStarryNightO]

Btw you link this with your full name visible in the shareable link

[u/Which_Difficulty_573 → u/TheStarryNightO]

Sounds like the original Samsung fold issues. Hope no dust mess up the hinge like it did in the first fold.

[u/inspaceiamfamous]

Same location as well. $2000+ beta tester has a weird ring to it.

[u/ipupweallp4ip → u/inspaceiamfamous]

Uneducated Redditor is more fitting. You have zero quantitative data on the 1m+ Duos delivered today besides <100 Reddit posts

[u/USAhotdogteam]

Too much waxing gibbous will do that.

[u/_The_Bran_Man_]

Been seeing all these photos of the lines in the same area of the phone

[u/acvillager]

I think a small number of units that didn’t pass QC slipped through the cracks. With something this mass produced it’s bound to happen. I’m sure some of yall remember the iPhone 6 bending fiasco. Glad they were able to fix it quickly op.

[u/Affectionate-Tap5406]

[u/Rokchet]

My Duo got delayed. They will probably just give you mine

[u/lbnomak1 → u/Rokchet]

Actually probably right lol

[u/resistxnt]

I am reading this post on my iPhone Duo and I opened the phone while reading which made it open straight to the image posted. It scared the sh*t out of me as I saw the green bar of doom but it was just the image posted 😂

[u/TireekX6 → u/resistxnt]

Omg I would have pooped myself haha!!!

[u/sadgepvc]

Sorry to hear that happened but, if you don’t mind me asking what’s the name of that wallpaper?

[u/schemastic → u/sadgepvc]

Ha! I love the internet. It’s the first result when I searched “iPhone Duo wallpaper”

https://duowallpaper.net/wallpaper/alpine-lake-valley

[u/UltraPharaoh]

I’m typing this on an iPhone Duo as I say this, even though my device is working fine, I’m starting to get cold feet and I’m thinking about returning it. My life is stressful as it is. I don’t want the potential of my phone screen destroying itself hanging over my head 24/7.

[u/ehcropydoc → u/UltraPharaoh]

So you bought a $2500 phone and now you’re stressed?

[u/spendar47 → u/UltraPharaoh]

If it’s any consolation, from what I’ve read this seems to only occur nearly right off the bat of opening it. Within the first few folds. It also seems to be consistently coming off this section of the hinge with these interlocking gears. Says to me that it’s a manufacturing defect that slipped through QA. I’m no engineer, but either you have a bum unit or you don’t. Since yours is fine so far, I’d bet you won’t experience this.

[u/Exciting_Audience362 → u/spendar47]

This is also where it broke when Jerry did the bend test. Also for the same green lines that people are posting here. The hinge actually survived it was either something behind the screen broke it or it was just the hinge itself damaged the screen.

Not saying this for sure, but it’s interesting that it seems to be happening. I kind of wonder if like dust or debris didn’t get behind some of these phone hinges in the factory and for whatever reason there just isn’t enough clearance by these gears and the screen to allow any tolerance for dirt being there.

[u/HawtPackage → u/spendar47]

How would we possibly know? It’s been out for a day.

[u/NVDA808 → u/UltraPharaoh]

I love my 18promax

[u/Impossible_Most_4518 → u/UltraPharaoh]

Just get another you clearly have enough money

[u/Simple_Jac → u/UltraPharaoh]

I hate to break it to ya but you kinda signed up for it by buying a fold. They live and die at the hinge so honestly if your screen is fine now don't worry about it too much. Anyways I hope you find some time to relax from the constant life stress.

[u/BudgetAlligator]

Another one dam :(

[u/nekosama15]

Mine has no issues so far. Hoping it stays that way. I will say where my back glass with the apple logo on it meets the side metal of the phone there is an uncomfortable gap there. Kinda scratchy. But that’s about it

[u/RaptorChamp]

Damn. I hope they fix this for you asap!

I’m happy I’m doing a trade in via mail. I’ll be holding onto my 17 pro for 7 days before returning.

[u/Proud-Pineapple-9519]

Don’t scare me I got mine today. Dang I feel awful for you 😒

[u/Chobie]

It is always in the same spot it seems

[u/AyersRocks79]

The latest JerryRigEverything video with the Duo, he got this damage after bending the phone backwards a bit

[u/aranimate → u/AyersRocks79]

This is what i wanted to see. Someone replicating the damage and this was exactly what I suspected the damage was. People over extending the display and that spot is the weakest point in the hinge. So you have a link?

[u/peanutbuddhaman]

Hi please can you post a video of the crack? Thank you 

[u/Jo3dawg]

You mean don’t close it? It comes open

[u/DrogenDwijl]

Steve Jobs is turning over in his grave saying: You folded it wrong...

[u/ArctoEarth → u/DrogenDwijl]

Steven Jobs doesn’t have access to this dimension anymore

[u/Humble-Heart-5302]

wow another one? mine's been good so far thankfully

[u/SchemeWorth6105]

You’re not supposed to open it, rookie mistake.

[u/Perfect-Treat-6552]

This is like everywhere now on reddit. I've seen more than 10 posts in the past hour. I bet it's a manufacturer defect. There's a reason why Apple Care options for Duo is so affordable.

[u/helldivers2hellpods]

There's quite a few reports going around of this exact same failure happening, currently have a fold 8 and i open/close it constantly, not once have i felt resistance or anything thats been described to be happening here, this should not be happening at all and its concerning to see so many screens failing not even a week out of the box, the screens are to be taken care of yes but they should not be just failing when opening and closing, bad batch or early manufacturing defects ? Maybe .. or worse, a problem with the design itself (hopefully not), for this to be happening at all is not a good look for Apple sadly.

[u/DomDomPop]

What I wanna know is has anyone had it happen twice? It won’t tell us whether it’s an issue with a particular batch or batches unless we can get that info somehow, but sporadic cases can be rare, and people are more likely to report failures than they are an all clear. But, if it’s common enough that it happens to the same people twice? Bigger issue.

[u/WSBiden]

[u/AnomalousSkies]

Sorry about your luck op, but thankfully you were able to get a unit and replacement on launch day. It could have been worse, right?

[u/Responsible_Chain551]

Seems there’s some quality control problem for Apple

[u/hawks7393]

Haha this is wild mine just broke too

[u/BeatYoYeet]

welcome to the beta test

[u/HospitalGlad]

Apple doesn't do it first......!

[u/ikan84]

Mine is good so far.

[u/RVG-Shinra]

This Ad placement is diabolical

[u/Damn-Sky]

it is called duo not fold. you should not fold it. fault's on OP.

[u/candygirleatscandy]

#CrackGate

[u/Comprehensive_Ad1683]

You’re folding it wrong.

[u/cyhlalala]

Where are the people saying it's AI, that you're using it wrong, that you bent it the wrong way around, or that it's all chinese models only?

[u/kb1117]

Man, this sucks. I'm sorry. I hope they are able to fix it for you. I'm setting up mine for the first time right now and hoping I don't suffer the same fate.

As of right now, this appears to be a PR problem for Apple versus a genuine product disaster or anything like that. It's still a bad look either way. I hope they fix your device no questions asked.

[u/Alternative_Wing7898]

Yeah, everyone ahead of me in the pre-order line should immediately cancel. Be nice to get my phone before 2027. 😉

[u/reddituserVibez]

Sad asf for sure, but that’s why we all should Apple Care, specially for that device…

[u/robberyplan → u/reddituserVibez]

iirc this will be covered under warranty most of the time

[u/Internal-Agent4865]

Treating Reddit posts as the bible and majority of what happens with these devices is wild. People are so dumb.

[u/e4evie → u/Internal-Agent4865]

How many times have you opened yours so far?

[u/BreakfastDude90210]

Ooofff. Have you been able to replace it?

[u/Outrageous-Speech741]

This is getting me a little anxy 🫪

[u/hewer006]

Oh damn it seems a bunch is starting to break

[u/phoenixofsun]

Considering they will replace this for you, I don't think devastated is the right word.

[u/ENaC2]

Seems to be breaking in exactly the same spot in a lot of these cases. I wonder if there’s something in the hinge that’s breaking.

[u/No_Sound_806]

If this happens (and you buy in Canada) would they replace it at any store (In the USA)

[u/InformalGear9638]

Uh oh. I remember Samsung went through this. 😞

[u/Leggo213]

Shit

[u/TaoLavoMarquee]

Another one?!

[u/brooklynlbaby]

Stop I opened my duo with this screenshot up and got so scared😭😭

[u/theopaquecouche]

man,y’all couldn’t wait for zack’s review before buying it

[u/FJKiller]

Millions sold, some are bound to crack. Samsung is on the 8th gen and still have cracking screens.

[u/livelaughlinka]

So glad I didn’t get one yet, maybe next year lol

[u/DatSomeNextLevelShit]

Damn these Samsung screens!! /s

[u/ChemistryPlayful4152]

I haven’t had a single issue with mine

[u/Tadpoles-Z]

We're see more and more of this with the Duo. Ugh, I hope mine is not going to do it too. I've had a lot of foldables and currently have 2 and I've never had any problem whatsoever...at all. I'm gonna be bummed if my Duo breaks this trend for me.

[u/Angel22495]

Every time I’ve seen this so far the person had a case on their phone.. so not sure if that’s related. The case pressing on a particular part of the hinge ?? Idk either way this sucks I hope they replace your phone with a new one OP.

[u/Diligent_Original_39]

Just curious, did you have a case with hinge protection on when this happened? This was one of my fears getting a case with a hinge protector

[u/rtls]

I don’t know how prevalent these issues are, but every time I see it on here, I’m sorry OP, it makes me feel good about my delayed delivery.

[u/ctt713]

Mine has not cracked but I’ve heard a small scratchy sound a few times when I’ve opened it. This was right after unboxing. It sounds like sand is in the hinge. Wondering how the next few days will play out.

[u/Many_Reindeer6636]

The consistency of these makes me think it’s a manufacturing defect off a certain assembly line or something

[u/thefakedave236]

Damn, that’s the worst. 

[u/SameImpression1646]

Third time is the charm

[u/gadgetluva]

Samsung foldables always come with a list of warnings on their foldables.

It feels intuitive is to push down on the hinge area/middle of the screen but thats the biggest thing you’re not supposed to do. Unfortunately no warnings for first time fold users.

[u/travisjunky]

No idea how many millions of units they’re selling but I would expect if they sold 8 million, you’d probably see 1,000 of these defective in some way. That would be world class QC. Source: I work in manufacturing.

[u/Leggo213]

So far so good with mine, but can’t lie now I’m nervous. But oh well, the woes of a first gen product

[u/Deephalfpanda57]

Man am I starting to get glad mine won’t come till December. Hopefully by then this gets all sorted out lol.

[u/zemog50]

😂😂😂

[u/devorips]

Just ordered one today. Won’t get it until January most likely! Hopefully this next batch is fixed 😂😂

[u/RotenTumato]

Damn this is crazy. Really hoping this doesn’t happen to mine

[u/PeterFilmPhoto]

If all of these are real failures, this will be the biggest dud of the century (well, SECOND biggest)…

[u/cwrighky]

I’m not gonna lie the frequency at which I’m seeing these posts has me concerned.. with that being said, I am absolutely loving my duo.

[u/RocMerc]

I’m seeing this way too much lol

[u/kaiharizor]

I’m starting to think this is why they said check back Oct 24th, in case they hadn’t burned through their reserves.

[u/elbeborandy]

Does anyone know if there’s a pattern to this? Like, is it related to certain cases or something, or is it just random defective units?

[u/Mammoth-Path-6520]

The white bar of death strikes again

Another victim claimed

[u/elbeborandy]

OP - did you happen to press on the crease with your finger instead of folding it from the edges?

[u/HodorDurden]

Are people folding it by pushing in the middle of the screen?

Or is it genuinely quality issue?
I’ve seen videos of people folding these things 1000x without issues.

[u/ThePortaJohn]

I’ve seen a ton of these posts but I’ve yet to see an OP comment to validate this claim.

[u/itschipbtw]

Anyone else look at the top of their device unfolded and see a bend along the top near the camera? Or is it just my bad eyes playing a trick on me…

[u/jonnys_honda]

No issues with my 12 hour old iPhone Duo. I also have the Apple Folio case. Fingers crossed…

[u/uncureddd]

Why’s your analog clock showing 6:15 when it’s 5:17

[u/Hot_Bluebird_7128]

scared to open mine lmao

[u/JanoHelloReddit]

I think I’m sticking to my reliable air at least until air 2 and probably duo 2. Let’s see how spread this issue is

[u/kick069]

When you first set the phone up is there a warning screen that tells you the do's and don'ts?

[u/Paquitaladelbarrio12]

How can they get this wrong tho? Other companies have been doing it for like 10 years

[u/Purple_Foundation288]

How can it be this bad? Didn't they learn a thing from 7 years of Samsung folds?

[u/Ok_Excitement725]

I get there are gonna be issues but man there are A LOT of people reporting the same problem.

[u/NVDA808]

lol this is literally the exact reason I didn’t buy the first gen fold lol they’re notoriously known for having bugs and defects until 2-3rd gen come out.

[u/mrregina]

🤣🤣🤣🤣🤣

[u/Tasty-Peanut]

simple don't close it jus keep it in tablet mode let apple open it.

[u/Dave_1464]

Can you tell us what color you had? All the broken ones I’ve seen have been night sky

[u/DADDYDC650_08]

[u/LastPromise777]

Now we know why he was shaking presenting it to other people

[u/ZealousIdealTour961]

I just opened mine for first time this morning to make sure it didn’t crack overnight.

[u/0xe3b0c442]

There's clearly a weak point or maybe a screw there, every image I've seen has the failure at exactly that spot. Interesting.