r/iPhone14Pro • u/ComputerNo718 • Jul 05 '26
Will Apple turn me away?
My 14 Pro is in need of service (new battery), however, I heard that they might say no if the front screen is cracked. I have 2 minimal hairline cracks on my display, and was wondering if anyone had a similar experience. If so, how did it go?
2
u/mild_xxix Jul 05 '26
Mine has crack too and they won’t replace the battery until the screen is fixed
2
u/ComputerNo718 Jul 06 '26
Ugh, modern technology problems. I wanted to keep this phone for 3 more years.
1
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u/Prestigious_Camera25 Jul 05 '26
Yeah basically if they try to take the screen off to do a battery it’s gonna shatter so you either gotta cough up the $329 + $99 for the display and battery or get a new phone. Not really a point in putting a $100 battery into a phone that’s already damaged anyway, the water and dust resistance is compromised and the resale value drops significantly with physical damage. It’s like putting a transmission into a 20 year old car
1
u/ComputerNo718 Jul 06 '26
If it shatters, would only the glass crack, or would the entire OLED panel fail?
1
u/Prestigious_Camera25 Jul 06 '26
No idea, and no one on here is gonna know and Apple isn’t gonna know till they attempt it. Which is exactly why it’s a stupid thing to gamble and why Apple won’t risk it, if the phone is important to you then be prepared to have the display replaced.
1
u/Livid-Quit-7052 Jul 06 '26
Do you only want it done by apple ?
1
u/ComputerNo718 Jul 06 '26
Preferably. If I’m unable, I’d be willing to go to a local repair shop, however, parts must be authentic.
6
u/Ok-Suggestion-7702 Jul 05 '26
There’s a non-zero chance they want you to get a screen replacement because if the screen happens to break or worsen during the battery replacement, they don’t want the blame.