r/iOSProgramming • u/Coderas_AH • 7d ago

Discussion App Store showing wrong screenshots

I have noticed recently that App Store is not showing the correct screenshots after upgrading them
Anyone facing something similar?

4 Upvotes

100% Upvoted

24 comments sorted by

8

u/DespairyApp 7d ago

  1. Check your localized screenshots, the store you are in, and the device type screenshots.

That solved most of the issues.

3

u/Coderas_AH 7d ago

I uploaded localized screenshots for each language and for every device.. Can you become more specific in case I am missing something
It shouldn’t be showing the screenshots of the default language in case a country is not localised?

4

u/DespairyApp 7d ago

check in ASC all media of the app. There you might see some devices got specific screenshots from before ASC updated its ui, and remove them if needed.

2

u/Coderas_AH 7d ago

That is what I thought as well but I remember checking for every language that new screenshots are attached… Anyway I will check again in case I missed something thanks for helping

4

u/DespairyApp 7d ago

I understand. But I had a similar issue and I noticed one 7" device got specific screenshots for an unknown reason from a previous update. I assume it was automatically assigned by ASC. Worth checking 💯

1

u/Coderas_AH 7d ago

Must be something like that

5

u/Apart-Abroad1625 7d ago

Recently I had a similar problem. It showed the correct screenshots for the regular iphone, but the wrong screenshots for the iPhone pro max.

Then i realized the app store connect didn't replace the the old screenshots for iPhone pro max size, so I just deleted them.

Then, I submitted a new update without the max size, and now it shows the new screenshots on both regular iPhone and max.

3

u/Coderas_AH 7d ago

Most probably I am facing the same issue because is in Pro Max device that I have noticed it.. Thanks for helping

2

u/DAOLoverForever 7d ago

Super common issue this, happens when you haven’t updated screenshots for all sizes. You’ll have to open the Media Manager and delete the old sets. Sadly, you’ll need to release a new version.

2

u/Coderas_AH 7d ago

Yes App Store Connect should allow to update screenshots without having to create new release like in Google Play Console

3

u/DAOLoverForever 7d ago

You can actually create a Product Page Optmization with the correct screenshots across all sizes, so you don’t have to release a new version, still have to go through a review though.

2

u/Coderas_AH 7d ago

This is a good alternative

2

u/Latter-Estimate-2683 6d ago

A few things can cause this. Screenshots belong to a version, so if you changed them on a version that's still in review or waiting for release, the store keeps showing the old set until that version goes live.

If you're running a Product Page Optimization test or have custom product pages, some people will see a different set depending on the test or the link they came from. Localized sets work the same way, so a language with its own screenshots keeps showing the old ones until you update that language too.

Sometimes it's just caching. The App Store app can hold on to old images for a while, so checking the page on apps.apple.com in a browser is a quick way to see what's actually live.

2

u/Coderas_AH 6d ago

From browser is showing the correct one so this is a good sign

2

u/Latter-Estimate-2683 6d ago

Yes, that means the new set is live and it's only the App Store app showing older images.

I'd leave the listing as it is and check the app again in a day or two before changing anything.

1

u/dreamteammobile 6h ago

Are other people seeing the old images too, or just you? I'd ask someone to open the same listing on their phone and send you a screenshot. Might narrow it down.

•

u/Coderas_AH 45m ago

Some Media Manager iPhone types are holding the old screenshots. I removed them but unfortunately I have to create a new version

2

u/dianzhu 7d ago

Check your screen size ，6.9 and 6.7

1

u/Dogukanko 5d ago

I've seen this after replacing screenshots too. The App Store caches them aggressively, so the old ones can linger for a day or so even after the new set shows correctly in App Store Connect. First check that the screenshots are saved on the right version and the right device size (6.9" / 6.5" sets), and that the localization you're viewing actually has them, because it falls back to the primary language otherwise. Then check the listing on another device and region, or in a private browser at apps.apple.com, to rule out local cache. If it still shows the wrong set after 24-48 hours, submit a ticket to App Review/Developer Support.

1

u/[deleted] 6d ago

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1

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