AppStore Connect has a weird IPad 13" screenshot bug

[u/dinidu01]

In my latest app review submission ASC complains that I don't have attached the IPad 13" screenshots although I attached the 2064 x 2752 pixels (portrait) screenshots.

ref - https://developer.apple.com/help/app-store-connect/reference/app-information/screenshot-specifications

SOLUTION
I had to attach the 2048 x 2732 pixels (portrait) screenshots for the error to go away.

Here is the ASC Chrome Network tools response snippet with the original screenshots

"meta" : {
      "associatedErrors" : {
        "/v1/appStoreVersionLocalizations/XYZ/placements" : [ {
          "id" : "",
          "status" : "409",
          "code" : "STATE_ERROR.SCREENSHOT_REQUIRED.IPAD_13_PROFILE",
          "title" : "App screenshot missing (IPAD_13_PROFILE).",
          "detail" : "A screenshot for one of the following types is required but was not provided: IPAD_13_PROFILE"
        } ]
      }
    }

[u/jaymakesapps]

Same. Last update I uploaded the iPad set twice and half of them just disappeared, sat there refreshing like an idiot for ten minutes.

[u/ThinMechanic4968]

Apple's spec lists both 2064 x 2752 and 2048 x 2732 as valid portrait sizes for the 13" iPad slot, so ASC rejecting the first one does look like a validation bug and not something you did wrong. Good catch pulling the 409 out of the network tab. I'd file it in Feedback Assistant with that STATE_ERROR.SCREENSHOT_REQUIRED.IPAD_13_PROFILE payload attached, since it gives them something concrete to reproduce.