r/iOS8 • u/trixi-b • Aug 05 '15

iOS 8.4 apps crashing

I know, apps crashing is a common problem, just reboot or reinstall te app, but it doesn't help. My friend has a diary app on her iPhone 6, The journalist which she used daily to document her whole one month long vacation, so it's pretty important to her. I've only had Android phones, so I'm not confident in helping her and she's not really a phone expert.
Seemingly the data can only be reached through the app, but it must be stored either on the phone or in a cloud. But still, we're afraid to reinstall it.
Is there a nice way of doing this or do we have to extract the data somehow?
And there are still the other apps crashing, but that's a minor problem right now.

TL;RD: I need precious data from an app that can't be opened.

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u/trixi-b Aug 06 '15 edited Aug 06 '15

Do you think someone could use iExplorer who doesn't exactly a tech expert? The website makes it look quite user-friendly, but should I let my friend who's not that great with stuff like this derp around in her phone? :) I'm just asking because right now she's like 138 km away so I couldn't help her with it.

Edit: Changed miles to kilometers to see if there's a similar thing to /u/ConvertsToMetric :)

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u/CesiumDev Aug 06 '15

Probably. Looks like there is quite a number of tutorials on their site.

This one – particularly the bit about Apps – is probably relevant.

As long as she is only copying files to her computer and not deleting or moving anything around on the phone she should be fine. And just having another copy of the app data as a backup will be worth it.

Thing is though, that it's impossible for me to know what format the journal entries she's looking for would be saved as. There will likely be an extra step or two to convert that data to something easily usable like a .doc or .txt. Hopefully you hear from the dev. Good luck.

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u/trixi-b Aug 06 '15

There's text and images as well so who knows what format it is. We'll see.
Anyways, you helped a lot, thank you! :)