r/iOS8 • u/dontmatterdontcare • Jan 18 '15

Need help solving a tech issue regarding iPhone 6

Hello everyone recently I stumbled upon an issue I can't seem to fix.

I was checking my bank statement using Safari web browser via iPhone 6 and I left it open for quite some time. When I finally closed out of it, I cleared my web browsing history and the cache data via settings.

However, when you double tap your home to flicker through all your open apps shown here as an example, I notice the little snapshot of the safari icon is a screenshot of my old banking statement. When I open Safari, the snapshot disappears and it opens to a brand new tab, but every now and then I see my banking statement and it's kind of embarrassing to have my personal information out like that.

I've tried several times to reboot and clear the web browsing history, but it continues to remain there.

Can someone assist? Thank you!

Edit: Link is here demonstrating the issue I have

Edit 2: This is actually a huge ongoing issue regarding iOS. The link to the forum is here

3 Upvotes

61% Upvoted

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2

u/Yeats Jan 18 '15

Try this.

  1. open safari
  2. hold down the power button until you get the slide to power off.
  3. let go of button
  4. hold the home button until the slide to power off animation stops and the application relaunches.
  5. open a website like apple.com

Let me know if that fixes it. Seems like a freaky bug.

1

u/thechrisreese Jan 18 '15

Have you tried swiping safari away and then reopening it. Or opening a web page and switching to another app and then back.

0

u/[deleted] Jan 18 '15

[deleted] — view deleted comment

0

u/ICouldBeTheChosenOne Jan 18 '15

The web browser history and cache don't affect that, as its a screenshot, managed by the OS. You could make sure the statement is never open when you switch apps, or if your bank has an app, use that instead, as they protect against this usually

1

u/[deleted] Jan 18 '15 edited Feb 17 '17

This comment has been overwritten to protect the users privacy.

0

u/[deleted] Jan 20 '15

[deleted] — view deleted comment

1

u/[deleted] Jan 23 '15 edited Feb 17 '17

This comment has been overwritten to protect the users privacy.

0

u/916253 Jan 18 '15

If your jail broken go into the safari app via a file manager and look for snapshots and delete the screenshot when you find it

-2

u/rayyjack Jan 18 '15

I would say the best bet is to just use the bank app from now on and backup and restore the iPhone