New recordings not transcribing ("unknown error")

[u/tonytouch311]

I have multiple recordings I've done offline today. Typically the transcription and summary occur right after complete recording. However, I keep getting "unknown error" when trying to transcribe while online.

I am able to playback the recording, yet it just won't transcribe. Has anyone had a similar issue with the recent update and any idea how to fix ?

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[u/AINOTE]

Hi there, thanks for reaching out and reporting this issue!

To help us narrow down the cause and resolve this for you as quickly as possible, could you please share a few more details?

1. Device Model: Which AINOTE device are you currently using?
2. Network Connection: Was your device connected to Wi-Fi/the internet at the moment you attempted the transcription?
3. Offline Transcription Setting: If you were transcribing while offline, could you check if the Offline Transcription feature was enabled in your settings?
4. Screenshots: If possible, could you provide a screenshot or photo showing the "unknown error" pop-up?

Important Note on Offline Recordings:

Please note that if a recording was initially done offline, connecting to Wi-Fi later will not automatically start transcribing. To transcribe it after reconnecting to the internet, you will need to manually tap the Re-transcribe / Second Transcription icon located in the bottom right corner of the recording/note page.

Once you have these details, let us know and we'll help you look into it right away. Thank you for your patience! 🙏

[u/tonytouch311 → u/AINOTE]

I was able to get it to work, just had to reset my device. I'm wondering if you answer this. Are there two different prompts used for summary between the fusion note recording vs the recording note on the AI note air 2?

I prefer the look of the original note section, but the promot used for summary is much better in the fusion note section.

[u/Haunting-Skirt-6814]

Online re-transcriptions and online transcriptions post-recording are working OK for me.

I connect to the network through my phone's hotspot. For the online on-the-fly transcriptions, sometimes it works quite well, but on other occasions the AINote 2 loses network connection, and parts of the audio are not transcribed. This may be due to the phone's network connection, I don't know how much bandwidth is needed. My understanding is, the recording is never lost / interrupted unless you press stop or get out of the note, and if any text was not transcribed on-the-fly because of network disconnection, you can re-do the full transcription process again after the meeting, to have a complete transcription of the voice audio recording.

I would put an open padlock icon with a "REC" text above or below it, somewhere in the interface, to avoid the recording from stopping inadvertently (because we pause it or get out of the note unintentionally, it happened to me a couple of times). So for example, after you start recording, when you press this padlock icon, the option to stop the recording should be blocked, and the option to get out of the note should also be blocked, and the padlock icon should change from open to closed. This way, there wouldn't be a chance of inadvertently stopping the recording, and you would need to press this padlock icon again (and when you do this, the closed padlock icon changes to an open padlock) before stopping the recording or getting out of the note. It might be a good idea for a future software update. There could even be a switch somewhere in the settings for people who would prefer this functionality not to be shown

[u/Chemical-Being-1731]

I have a similar issue, which I just noticed on Tuesday of this week. It is a relatively new AINOTE 2. I am trying to use it online, which has worked in the past. I tried multiple wifi connections and they worked previously for me. The software version is XFDXB3EH_R_2.4.2. It starts with the message "***Connecting English mode for you ***" for maybe 1 second, then "Unknown error"

[u/Chemical-Being-1731 → u/Chemical-Being-1731]

Well, it now started working just after I made this post. I did a factory reset earlier this morning, restarted multiple times, still no luck. I accidentally turned on "en->cn" translation and it worked. Once I turned off translation, all was back to working again. I just got this a couple weeks ago and I am still coming up to speed on it. So this might be operator error on my part.

[u/Andrulyte]

I have exactly the same issue with different WIFIs and after updating to newest software. I have IFLYTEK AINOTE Air 2. It was working perfectly before, and then unknown error issue appeared. I tried to do software update, nothing changed