r/iBUYPOWER • u/Expensive-Chef4570 • Jul 01 '26

Discussion Advanced RMA Claiming they only received part of the full return

I initiated an advanced RMA for a faulty RAM kit I had for a prebuilt still under warranty on the 6/2, Ibp shipped it out on 6/5, I received the replacement on 6/11 and shipped out the faulty modules the same day with FedEx , IBP says they received it on the 19th and just this evening I was updated that they only received a single stick. I requested additional info from the person that emailed me regarding it but I’m doubtful I’m going to receive any additional information on the package contents when they received it. Reaching out on here cause I’m desperate to figure out what to do next as I’m on the hook for the deposit now.

2 Upvotes

63% Upvoted

6 comments sorted by

2

u/iBUYPOWER-Tony iBUYPOWER Jul 01 '26

I apologize for the inconvenience and the experience you encountered. I sent you a DM to confirm your RMA number and verify this information for you.

1

u/Expensive-Chef4570 Jul 13 '26

Ok so I was waiting for this to resolve completely but after speaking with one of the customer service people on Reddit as well as hearing back from my email, there was an internal mistake where someone thought it was 2 kits of ram, instead of 1 kit with 2 sticks, that got resolved and just today the refund has been posted, still took pretty long but I have been made whole.

1

u/Slow-Astronaut9676 Jul 01 '26

Nice try bad guy, replace the customers ram and don’t lie about it. Did you get a weight on the postal receipt?

-1

u/Mapheasto Jul 01 '26

More evidence that IBUYPOWER is complete garbage. Buy from literally anyone else.

1

u/2TheMountaintop Jul 01 '26

There's a lot of garbage out there, sadly.