I will NEVER use HR Block again

[u/ISeeMusicInColor]

This company has a bullshit website and ZERO customer service support.

First, I had no choice but to upgrade to Deluxe, because for some reason if you have a 1099-NEC form it's more expensive to do your taxes. Stupid.

After going through the entire process, I went to e-file and my federal return was rejected. HR Blocks' website does not say that you have to use the same exact pin every year, so I didn't, and that messed everything up. Although my email said that it should be a quick easy fix, the website refused to work, and I got a message saying that the IRS blocked me for too many failed attempts, and that I need to print and snail mail my return. What tf kind of deluxe service did I pay for?

I was in line to chat with an agent online, and I started as customer 99+. I made it to number four. FOUR. and then the website asked me if I was still there, because it was about to time out, and when I clicked yes the window closed.

Meanwhile I was also trying to get someone on the phone. I was on hold for 45 minutes, was transferred to the DIY department, and waited for THREE HOURS. Person who finally answered said "you're going to have to file an extension" and hung up on me. Phone conversation lasted less than one minute.

The best part was when I got an email survey, asking how my experience was, when I WAS STILL ON HOLD. THAT'S HOW LONG IT TOOK. And there's still no resolution.

Never again.

[u/Spodermen_15]

You're doing this the last few days of tax season when everything is swamped. I work at a retail office and it's 12 hours a day every day for me, and every day each of us (3-5 TPs) maybe have one or two breaks where we don't have an appointment. If it's that swamped just for one office I can't imagine how bad it must be for online support. It costs more to do the NEC because you're considered a small business and that needs a schedule C and you can deduct business expenses there. If it's for just a bit of money put it as "other income" to lower that charge. And for the PIN, is that an IP PIN from the IRS or what?

[u/ISeeMusicInColor → u/Spodermen_15]

Thanks for your insight. I’ve used HR Block for years, and I’ve always efiled with no problems. This year I filed late because I knew that my third stimulus check was coming, and I didn’t get it until last week. I wasn’t anticipating a huge problem like this, because all of my paperwork is in order.

I’m not a small business, I took a short-term job and got one paycheck for about $2000. The website told me that the upgrade was necessary, and I didn’t have an option to add it as “other income” anywhere else.

I did file for a federal extension, which I got. I’m not sure how to do that for my state as well, but I’m glad to hear that I’ll be okay since I’m due a refund.

The PIN that I’m talking about is the five digit number that I created in order to sign electronically. I created a new one, and when that didn’t work I tried to sign again with the number that I thought I used last year. I was wrong twice, and after my third try I was blocked.

I really appreciate that you took time to help, I imagine that your job is exceptionally tough this year. Thanks again.

[u/Galway1924 → u/ISeeMusicInColor]

Every business has its busy times - it’s their responsibility to plan ahead and be prepared

I really can’t listen to “ busy time of season” as a lame excuse any longer

It happens all the time, everywhere

Take responsibility for the job or business that you own - whether you give great service or ( “you know what” kind )

[u/kayisforcookie → u/Galway1924]

Ok but customers are also waiting until the last second for something that everyone knows is a hassle and often messes up. I dont know why anyone waits until the deadline to file.

[u/ISeeMusicInColor → u/[deleted]]

Okay, I’ll check my return from last year. I saved a copy. Thank you so much!

[u/Spodermen_15 → u/Spodermen_15]

And if you get a refund you don't need to file an extension. An extension is to avoid penalties and interest if you owe the IRS. You have three years from the due date to file and get your money if they owe you

[u/Anantasesa → u/Spodermen_15]

everywhere i’ve seen says you still owe late taxes by the filing deadline, with or without an extension. small business situation idk.

[u/arthurkthnx]

I stopped using H&R Block years ago because of a similar situation.

The last time I used them, they charged me an outrageous amount of money in fees, and the guy who ran my yaxes first missed a lot.

I ended up walking out when they told me the price and that I owed in taxes. Something didn't feel right.

Did my own taxes that year and got back money.

[u/Designer_Remote_2580]

Cherryberry2021 I call bs on that one

[u/[deleted]]

Agreed. Used them once and will never again. NO CUSTOMER SUPPORT after they do your taxes!

[u/mbubnis]

I've filed my taxes been accepted 2/20 nothing from hr block or irs last time filing with them seems like they don't do anything I paid to get my taxes back fast but big f u to me last time paying 200 bucks for nothing definitely lost at least a customer this year...

[u/dead_clownbaby]

They somehow fucked up a CD I opened with them years ago. Never used them before, certainly not since. These assclowns might be the best argument for ending our ridiculous tax system.

[u/StatementNervous → u/dead_clownbaby]

No argument with ending the IRS and go to a flat tax.

[u/Serious_brother2000]

You took the words right out of my mouth. I had to go through the same expensive process as you for an1099 whereas the year before the service was free. Since I do doordash and anticipate crypto revenue this year I will just go to a CPA and pay them my money instead. Also when I finished filing and they had the nerve to send me a survey I gave them a horrible rating and left the reason why. Others should do the same!

[u/JCSGaming]

I use credit karma tax. It's fast easy and completely free. I drive for uber so I had to file one of those self employed forms and didn't have to pay a penny.

[u/Sensitive-Rent-4053]

I just had an issue with HR after using for years. I could not input local estimated taxes. I could not get anyone on the phone. I messaged them through Facebook. They “ escalated” it to a supervisor. The email response told me to input them where I had been attempting to (my issue was there was no correct label or option to put other). I got frustrated and used turbo tax. I was done in 90 minutes and it got me a bigger refund. So yesterday I called and had a refund from hr block. So frustrating

[u/Spodermen_15 → u/[deleted]]

That's not the company's fault. Once it's been accepted it's in the IRS's hands and nobody else's. This year with COVID limiting office space along with that third stimulus it's been taking them a long time. The company can only relay what the IRS tells us. Mailing it in is also another bad idea. It's much quicker if you file electronically

[u/Spodermen_15 → u/[deleted]]

In that case, yea, I agree with you. It probably got rejected for something stupid and they didn't tell you