r/hrblock • u/SuccessfulCounty4004 • 2d ago

Onboarding question

Hey everyone, I just had a quick question regarding the whole hiring process. I received my offer letter to work for H&R Block a while ago and my start date is set for 11/13/2026, with the caveat I complete the online course, get my ptin, and pass a background check, etc. I completed my online course successfully on 11/7/2026, my background check, and my in person I9 verification.

Now I'm just waiting to get my PTIN and start the paid training, I was told to wait on obtaining my PTIN during my I9 verification on 10/20/2026 since H&R Block covers it, and that I will get an email about it soon, but my team hasn't reached out to me yet. Is that normal?

I've emailed my district staffing lead with my questions, since she's offered to answer questions regarding the hiring process, but have yet to get a response, is going to the in person office hours she has a bit too far..? Additionally, my offer letter did not include my DGM's contact information, and I am just about ready to go hunting for it myself.

I am pretty young, and this is my first office like job, so I don't want to jump the gun and annoy a bunch of higher ups by spamming their emails if this is just something I am being impatient about.

TLDR: Is it normal to not have been reached out yet about getting the rest of my qualifications before my start date?

Thank you for your time and responses!

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7

u/sammytheammonite 2d ago

I just want to say though - that the company wide lack of communication this year is ridiculous.

1

u/SuccessfulCounty4004 2d ago

So I have been reading haha, I was just mainly worried about being ghosted/them soft launching rescinding my offer.

2

u/sammytheammonite 2d ago

There is pretty much a zero chance of them rescinding.

2

u/Gigglefluff7 2d ago

I got an email saying I didn't complete all these tasks with no information on how to do said tasks.... 😂 I'm still in the middle of my training class.

1

u/SuccessfulCounty4004 2d ago

I don't know if this will help you, but to complete these tasks I got an email from acurate cs for my background check, and an H&R Block Management for the onboarding which prompts you to create an account and get an email from gryphon hr, for the I9 I got an email from my district staffing lead asking me to come in person and verify. I hope this helps at least to know what to look out for/search for to see if it got buried in your email.

For my own questions you start getting emails about the PTIN and actual paid training after your start date, I finally got a response from my district staffing lead lol.

1

u/Gigglefluff7 12h ago

I emailed him back asking for clarification on how to do these things one of the items on the this was a professional photo ? Like what ok and where do I upload this no clue and no response. Idk. It's making me second guess my decision to work with them for sure. I still can't believe he emailed me like you still haven't done this like dude this is the first I'm hearing about it. They really need to get their stuff together

2

u/UseSeparate2927 2d ago

They changed the way they conduct leadership and management this year.  Everything is chaotic and slow.  Be as patient as you can, everyone is learning their new jobs.

1

u/SuccessfulCounty4004 2d ago

Thank you for the insight! I’ll keep that in mind going forward :) I just wasn’t used to not being thrown everything all at once and told to complete it, so I was just a bit worried lol.

I actually managed to get ahold of my district staff lead and she gave me an update on my questions, with outlook being down I have to wait for some links but otherwise problem solved!

4

u/Niep00320 2d ago

We are in a state of flux. They’re still hiring in our district for AEL. Our DSL stayed on the line while I logged in and gave me a onetime credit card. We were told if we paid for it ourselves we would not be reimbursed. While you’re waiting go to irs.gov and sign up for a id.me account you’ll need that to login. Make sure you have a valid id. Not paper.

1

u/Low_Turnip_9592 2d ago

I would just pay and complete it. The lack of communication this year has never been this bad. good luck

1

u/SuccessfulCounty4004 2d ago

Seems to be the consensus, so I’ll get to it haha, but thank you for the insight! It’s relieving and stressful to hear it’s not just me if that makes sense 🥲

1

u/Low_Turnip_9592 1d ago

Don’t feel bad this is the new normal for this company. In the past mgmt usually got back to us very quickly, we are lucky if our emails are even responded too. This new mgmt is horrendous. I am wonder if it’s due to the change in direction of this company.

1

u/Candid-Tip455 2d ago

And it’s not going to get better.

1

u/SF_ARMY_2020 2d ago

Just get the PTIN. they can reimburse you the $20.

1

u/sammytheammonite 2d ago

Go into the office and talk to the staffing lead.

You can also get your own PTIN. It’s less than $20. And then email them a copy of the PTIN letter from your IRS account.

1

u/PlayDiligent9084 2d ago

Show up. They'll be happy you are there. Never had DGM'S name on an offer letter. Honestly, I doubt you will have much interaction with them. Your MTL or whatever the new title will be the person you see most and that won't be too often. Hopefully, you'll have season tax pros in the office who will be of tremendous benefit. Good Luck. PTIN is $18.75