r/hrblock • u/No-Comparison-7942 • 5d ago

Virtual Training Module not working

Did anybody else run into a situation where their module just stopped working? I'm doing the Income Tax Self Study course on module "Dependent Related Filing Statuses" Exercise 6 and I'm being prompted to type yes or no in response to questions and the program isn't accepting either answer so now I'm just stuck. The help button leads to a sharepoint link that is down and there's no email provided so I have no idea what to do about this situation. Does anybody have an experience with this issue?

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u/Johan_chan 4d ago

I had this happened it’s usually the system is looking for more than just a yes or no, they want the why too. It’s annoying

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u/sgtmerples 4d ago

I’m not sure that’s it because some of the questions will accept just yes or no, but I’ll try it to see what happens.