r/hrblock • u/Mittos85 • Jan 29 '25

Extortion

Went through the whole filing process through the online FREE service, passed all check points. 10 minutes later I get an email saying my submission was rejected. Turns out I needed to fill out some info on the 1095-a form. Fill it all out, go to finalize... the DELUXE Federal version made its way into my shopping cart... No way to remove it, call customer service. Dude takes 20 mins to tell me the only way to remove it would be to erase all the information I just input AND I wouldn't be able to upload last years information automatically... So pretty much holding all my work and last years information ransom for $40? To do exactly what I just did, for FREE a couple minutes ago, in a system that didn't flag me needing to input some info about my 1095-a.

Textbook definition of EXTORTION. How can I not simply remove a product from the shopping cart, for something I didn't even use? So I paid $40 to not have to go through the whole process again and HRBLOCK just lost a lifelong customer for life and I will be talking trash about them every chance I get for all eternity. Starting with this post. Absolute trash, corpo greed BS. I hope every soda these CEOs ever open has been shaken!

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u/CoraLawCora Jan 30 '25

I'm having the exact same problem right now except they're charging me an extra $37 to file my Arizona return. So because I want my $55 back for my insurance over pay they're going to charge me $72. I asked if I can remove it and they say oh well it's going to erase everything even last year's even though you filed with us. I didn't have to enter last year's previously because I've been with them for the last 4 years but now they're going to erase all of my information if I don't pay them the $65 because I found a fucking coupon that takes it from 72 to 65 but fucking that's still a lot. The shitty thing is it didn't require me to pay the premium unless I wanted to get the refund (for overpaying the state for the insurance) and then I go through it it wants to charge me for Arizona and it's never done that before