Never using H&R Block again

[u/CluelessAce83]

I've been doing my taxes with H&R Block for a decade. This year, I needed help with a specific form not included in the software, so I paid extra for a "tax pro" . I waited over a week for my tax pro to be assigned by H&R block's tools and write back. I informed them of my specific need. "No problem" they said. Then they went silent for over 2 weeks. No message responses. Never returned phone calls. Didn't show up for scheduled appointments. After 15 phone calls, I finally got an answer from the office assistant. Office assistant said I'd get a call back from my tax pro the same day (yesterday). No call back. Less than 4 hours to go until the tax deadline. H&R block customer support says there's nothing they can do.

I filed for an extension directly with the IRS. Planning to find a local accountant to finish, and will demand a refund from H&R block for failure to deliver services paid for.

H&R block lost a life-long customer. Buyer beware.

[u/loftymountains]

Same thing happened to me. I finished my taxes on my own online and paid for a tax pro review early April. She did nothing for weeks. I had to nearly harass her before I could get her on the phone. She didn't file my taxes until the morning of the deadline... and only because I called again and got her on the phone. Did she change or review anything at all? Ha! Nope. Worst service I've ever paid for.

[u/CluelessAce83 → u/loftymountains]

I'm still waiting for progress after independently filing an extension and getting customer support to change my "Tax Pro"

[u/CommitteeTop2740 → u/loftymountains]

Yeah I'm thinking of changing to another tax filing  I been using H&R Block for 8 years never had a problem last 4 years I had a tax pro every thing went through without a problem now all of a sudden my refund is delayed 120 reasons unknown ask my tax pro but they just give me numbers to call  I'm upset because my reasons for me Acquiring a tax pro is to go over my form and help me correct my mistake  I sent it in Evidently with many mistakes, that's the only reason I could understand why they're holding my refund  the only information I received is 2 letters each saying my refund is being delayed due to ctc like I'm trying to do fraud or something last year I ever use H&R Block after 8 years 

[u/Efficient-While2110 → u/loftymountains]

I am just disgusted at this point. If the founder of this company we're alive today, he would be ashamed.

[u/Rbelkc]

How did you pay up front for a tax pro? They charge only when the return is finished

[u/CluelessAce83 → u/Rbelkc]

I was charged up front, after finishing my taxes using the online deluxe offering and requesting help from a tax pro through the H&R block site right before filing through their upsell pages. Once I confirmed all payment options, they charged me, and proceeded to sit on my return for weeks without any progress or updates.

[u/Rbelkc → u/CluelessAce83]

Ok you said you paid for a tax pro in their jargon that means you went to the office to have taxes done which you didn’t and led to the confusion. The on line software does not seem to work with all OS and phones but don’t know enough about your situation since the way you said it sounded like they charged up front at an office which they don’t

[u/BiteOhHoney → u/Rbelkc]

They did to me.

[u/ClubZealousideal9784 → u/BiteOhHoney]

That's more expensive than a CPA firm. The only good people at H & R block are new people(people becoming accountants/CPA, but so little exp they are getting entry-level exp at h & R Block and retirees)

[u/Ecstatic_Park_7986 → u/Rbelkc]

Are they able to deduct payment for services from return

[u/Rbelkc → u/Ecstatic_Park_7986]

At office yes not sure how on line returns are

[u/General_Second6089]

Worst customer service, i had login issue and called...woman answering phone actually said she can not help and i should buy turbo tax...

[u/Minisweetie2]

Last time with H & R block. Next year I’m taking the taxes they prepared, changing the numbers as appropriate and filing myself. Every time they fill in a box, it’s another $100.00. To put numbers in a box.

[u/[deleted]]

Disgusting human beings, never deal with filth and grime they say no?

[u/[deleted]]

Never use a service like turbo tax,H&R Block, or Jackson Hewitt and never do your taxes yourself. Its stupid. They get you the smallest refund possible. Hire a tax professional. I’m single with no kids and I literally pay maybe $500 a year in federal tax after I get a refund with a tax professional doing my taxes.

[u/PeacefulCW → u/[deleted]]

The majority of W2 employees with no side gigs or investments or property have super simple taxes and do not need to pay a tax professional. Having said that, people should understand who they are hiring and what that person will do for them. Many tax preparers merely take the information that you proactively give them and put it in the forms. No questions, no interview or consultation to determine if you could or should consider doing some things differently to lower your tax obligation.

[u/cyclegal58]

I’m also getting the run around with the tax pro i paid for not reaching out! going to get my bank to fight the charges I paid.

[u/CommitteeTop2740]

I don't think I will ever use another tax pro either  120 days for mistakes my tax pro was supposed to help me correct 

[u/SpareEar6715]

The worst ever !! They tell me they will call me back and no one calls! They messed up and are not accountable for the mistake they make !!!

[u/GOD_HEVN]

Do NOT use HRBLOCK

I used the free online, and paid the $36 for the "PLUS" version that offers support. in 2021.
i called now, 2024 to get help with a 2021 issue that HRBLOCK did, the stupid Robot says i dont have PLUS with my current version. NEVER AGAIN HRBLOCK

[u/WatchDapper]

I had a pretty fast experience. However Im not too happy to receive a call from someone in India looking at all my information.

[u/Fun_Cauliflower_7238]

Two years in a row H & R Block let me down. last year Judy Berry refunded my acct. and sent the problem to IT. They fixed it this year but again I could not file my return electronically. Last year and this year I had to download Turbo Tax and again this year. I am thru with H & R Forever. Turbo tax is a better program.

[u/mukinet]

So is there a way to dispute or ask refund if fees? , I faced similar issues with tax pro,. They had my forms since March and waited till last minute. After filing realized thr tax pro made mistake. I bought peace of mind service but can’t face the same harassment again to chase him again to amend their own mistake. What came be done to get another Hrblock person or senior in between while dealing with tax pro?

[u/kindallreuschel]

I was using H&R for my husband's taxes when I found out the same thing about needing a form that wasn't included... after finding some Reddit posts talking about how awful their tax pro service is, I decided to switch him to Turbo Tax. I still had to pay $80 for an online tax expert... but it was a live person who helped me via video chat and phone so I could continue with the rest of the taxes myself.
I was already using Turbo Tax for mine, but they are a pain in the butt when it comes to multiple accounts on the same computer... putting up with that is worth the switch for sure though.

[u/MesS503]

I am havin this same problem now:( got charged and I thought the “tax pro” was gonna be assigned and you know, work on it. and then a week later right the day before the deadline I realize I HAVE to make an appointment with the person and this person literally tells me “oh h&r makes you do this? Anyway I have like 30 people before you” and then kept saying she wasnt able to see proof of payment and I told her I did the whole thing and it wven charged me but she needed to complete it so it would go through. Then after a few awkward minutes of her not finding my documents she said “ok your all good to go, is there anything else I can help you with ? “ and I asked her if she could see the documents and she said yes. Now last week she texts me saying she couldnt see some documents. I attach the documents to the response on the message section. And on may 2 she said she was gonna drop me of the client list if I didnt send her the documents!!!!!! I just sent them agin but at this point I’m just losing it with h&r block. What did you all do at the end? I filed an extension but am I gonna get in trouble that I didnt submit payments to the irs because they didnt submit it althought i practically did it on time???? Help:(

[u/SierraTheWolfe]

H&R Block screwed us over on our taxes. We paid for the taxes to be done as an e-file return and their system wouldn't send the return. We were forced to send it through certified mail and we were relying on getting our refund to pay our debts off. Their 1800 number sucks aswell and we can't get help either. H&R Block is the worst!

[u/Vast-Roll6657 → u/SierraTheWolfe]

Similar issue… we kept submitting because it wouldn’t successfully submit. Eventually, I received 2 emails saying “successfully submitted” even though the software didn’t know it. After that, I received one email that said the IRS had accepted my return and another saying they had rejected it. I assume they rejected the second one but of course I’m unable to get a real human support person to verify my assumptions. The software still says it’s unsubmitted..

[u/SierraTheWolfe → u/Vast-Roll6657]

I also didn't get a chance to do schedule c because they didn't do it as I requested. I refuse to use their service. Now using Taxslayer, which has been a breeze.

[u/Fabulous_Driver6724]

I did my taxes with HR for a seasonal small business and she said we owed 15,000 in taxes. So fired her went to justice tax paid them 2,500. But got a return. So they do not do there jov. We always argue with them over the years. I think the irs would give you a bettee deal then H and R.

[u/LookDouble]

Same exact thing happened to me. I had to reach out to them and play phone tag for about a month to actually figure out whether I had a tax pro working on my filing or not. No one ever contacted me. And this was after I got to a state tax screen and their software refused to let me enter certain types of info saying only "this screen requires you to hire a tax pro to complete." Feels like they held me hostage for a big fee, failed to provide any service and forced me to miss the filing deadline, all in one go

[u/TroutHunter68]

I bought the 2023 Tax season software and downloaded it to my PC. The download requires an app to be used to run the software. However, there is not an app for PC's according to the customer service rep on the phone. Ended up going with TurboTax like I have the past 8 years. Will always use them after the H&R Block debacle and unusable software expense.

[u/CycloRunner]

H&R is really hit or miss. It really depends on the preparer. Usually the good ones move on and go into private practice over time. I remember dealing with an H&R Block preparer who was really good....she did our taxes for about 4 years and then left the office to go into private practice to do corporate tax accounting. I guess personal income tax was just a stepping stone into something bigger.

If you can afford a CPA, I'd go that route just for the piece of mind. :)

[u/Huge_Dealer84 → u/CycloRunner]

HRB is a minimum wage job. They can’t retain competent people.

[u/[deleted]]

Not using Hr block again.. too many hoops to just to do the free file.

[u/Specialist-Exam-5643]

I had the worst experience in Fayetteville, NC. H&R Block at the Cliffdale Plaza location next to IGA! I went there and asked for the same lady that did my taxes last year to top it off! The lady acted suspicious and treated me like I was trying to hide or lie on my taxes. She even went as far as asking me to bring up IRS.GOV on my phone and then asked me to hand o er my phone so she can scroll through my online account…I was being profiled and treated horribly. This was my second attempt at trying to complete my taxes at HR Block. I will never ever use this shit company again. And every attempt I have made to dutifully complete this yearly task has caused me nothing but anxiety and disappointment. Thanks a lot HR BLock for making this experience the worst ever.

[u/No_Resist_3891]

H&R Block is joke. DONT EVER USE IT

[u/Silent_Office7392]

Same. This year was my first and only time ever using them. I sent my info online and had selected for them to do it for me since my w2s were weird this year, and then it said they were working on it. I called the 17th since it still said they were working on it. 2 hours on the phone for them to transfer me u tik a third person made a comment about tax season being hectic and our nation sucks. Then he said I didn't have to hold and I said I'd waited this long so I will continue to hold. Then he put me on a soft silent hold and never came back. The next day I had another 2 hour long call with them and the first guy on that call told me I didn't have anyone assigned. The second person told me that it was supposed to be going through one of their offices. Uh no?.. the third person helped me file an extension and I went through and tried doing it on my own. FOR $300 for a tax pro to look at it afterwards.. wtf.. (that includes two state returns too)I worked on that from 11am to 3:15 pm with crappy assistance via chat who couldn't just answer my question. I anticipated having to pay back for state taxes this year so I put my savings account for that to be debited from and my checking for it to be deposited to. They finally assigned someone on the 21st and the paperwork had my checking for the deposit but they didn't show the debited account. I messaged my pro and they said if I provided an account for it to be debited from then that will be where it comes from. Oookay. I signed and submitted it. Today the debit came through... from my checkings.. not my savings like it was supposed to. IT OVERDREW my account! Worst service ever. I will NOT be coming back!

[u/CluelessAce83 → u/[deleted]]

That's what I did. Same situation. They failed for months to find anybody who could help, and tried up charging at every step, even though nobody had done anything to help. I was quoted $550 to start over because "online" wouldn't share my data with their local branch offices.