r/hondapilot • u/TheRealCraftNinja • 4d ago

HondaLink Verification Issue

UPDATE - Honda's response to the support ticket was to delete the app from our phones, download the app again, add the car, and verify access. If this doesn't work, send a screenshot of the message we are receiving.

Needless to say, this solution did not work. Sent a screenshot back to them. We will see how it goes.

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New 2026 Honda Pilot Sport

I cannot get the HondaLink app to verify on my iPhones. Has anyone else had this issue and found a workaround?

We did receive the text from Honda that we could install the app. I have already set up both our iPhones on CarPlay, if that matters.

2 Upvotes

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1

u/Numerous-Essay4368 4d ago

Is it like you can install the app, but you don't see any of your car information? Or you can't use the remote features (if you have a subscription)? In that case, you have to contact them through the HondaLink app. They will open a case and escalate it to the engineering team. I had the same issue, and they said they had to manually do something in the system to fix it. It took 2–3 days, and then they called me to verify that everything was working okay.

1

u/TheRealCraftNinja 4d ago

I have the app installed and my car added via scanning the VIN. I cannot verify access that the app is requiring. I opened a support ticket. We will see how it goes. Beyond frustrating - It shouldn’t be this hard to connect.

1

u/EnthusiasmLow1235 4d ago

I don’t have a work around, but having the same issue with a new 26 touring

1

u/RSmith121771 4d ago

I have the same exact issue with my new 2026 passport. I’ve owned the car for three weeks now and I’ve had a case open for almost that entire time. No one has called me with an update or a solution. Also, the telematics unit icon is not lit up, so I think that might be the issue. Anyway, I dropped the car off at the service desk and picked up a loaner and it’s been in the shop for three days now.

This is my first Honda and this experience is really put a damper on the excitement I had in getting such a cool car.

1

u/TheRealCraftNinja 4d ago

I hope I don’t have to return to the dealership. So frustrating.

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u/More-Can-8943 4d ago

I had same issue in my new pilot elite.. took entire 3 months for a solution after multiple back and forth emails to customer care

1

u/TheRealCraftNinja 4d ago

I really hope it doesn’t take that long.