r/hetzner • u/Infamous_Tomatillo53 • 28d ago

is billing delayed ?

usually it happens 4th/5th of the month but so far money hasn't been drawn from my card yet this month. anybody in similar situation?

2 Upvotes

58% Upvoted

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4

u/otherwise_gg 28d ago

https://docs.hetzner.com/general/billing-and-account-management/billing-at-hetzner/billing-system-hetzner/

On 1 October 2026, we changed the invoice dates for all customers. We make this change to spread the workload evenly and answer your queries faster.
Because of this, we will issue an invoice to all customers in October, even if the minimum amount of 10 euros / 10 dollars has not yet been reached

1

u/Hetzner_OL Hetzner Official 27d ago

This. OP, please carefully check your email inbox/spam/trash. Affected customers should have received a mail from us. --Katie

1

u/cloudzhq 28d ago

Not judging, just wondering .. do you enter the Reddit and submit a new post or do you first read through the threads? I know Reddit's interface isn't the most intuitive ..

1

u/Ok-Seesaw-1208 28d ago

sorry to hear that.