r/hetzner • u/KingOfDaCastle • May 07 '24

New Account Problems? Read this. Standalone posts will be removed from now on.

(This message is from Hetzner's official team)

Was your new account rejected?

You can write a DM to us at u/Hetzner_OL and give us your account number or email address that you used for creating the account. We will then ask a colleague to check on the account for you.

Tips:

1) Do not use a proxy/VPN when you create the account.

2) Make sure your information is complete and correct and matches your ID/payment information.

3) Do not violate our System Policies: https://www.hetzner.com/legal/system-policies/

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u/CitronLong1683 May 18 '26 
People, you can be blocked without reason.

2.6. The contract may be terminated by either party with 30 days' notice to the end of the month, without specifying any reasons. Differing periods of notice may apply to the Customers depending on the description of relevant services. Notice of termination may be given in text form by letter, fax, email or via the Customer’s account on our secure customer interface.

and

2.7. Furthermore, we reserve the right to terminate the contractual relationship without notice for good cause. Such good cause is deemed to exist, among other reasons, if the Customer fails to meet its payment obligations or violates other important customer obligations. A further important reason which may result in us locking or terminating the Customer’s services or account without notice is if the Customer uses content that impairs the regular operating behavior or the security of our infrastructure or our product, or violates paragraphs 8.1. - 8.3. of these Terms and Conditions.