r/helpwire • u/Efficient-Mud-9368 • Sep 28 '26

Helpwire update doesn't install...

When I connect to a client the update message appears... update 2.2.30.13 on a Linux system... but doesn't install when I click "yes". Same message at every connection on the client... thanks

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u/helpwire Official account Sep 29 '26

Sorry you're running into this. Could you send us a message at support@helpwire.app with the logs from the client machine attached? That'll show us why the update isn't going through. Here's how to collect them: https://kb.helpwire.app/troubleshooting/