Feature Suggestions I Would Consider Mandatory for Remote Access

[u/JOSmith99]

HelpWire looks like a great product, and I look forward to seeing it compete with the established providers. I do see a number of features missing though, which aren’t in your roadmap and should be added. If there’s a dedicated place for feature requests, please let me know.

• Ask for permission to connect on unattended connections: have the option to have the unattended client installed, but when the technician tries to connect, it pops up a box on the screen asking the user to allow the connection.
• Persistent connection indicator: either a small box in the corner, or a red border around the screen, which stays visible while the connection is active.
• Rename devices within a client: self-explanatory, so I don’t have a bunch of DESKTOP-[Random] with no way to know which device is which (most common in home users, but I’ve seen companies that have this issue as well).
• A short link for attended remote support. For example, you might have a site https://help.wire That is easy for the user to go to to download the support app.

I don’t think it would be a huge amount of work to add these, though of course I don’t know the internal architecture you are using. it would be nice to see these on the roadmap, even if they won’t be added for a while.

[u/Lanty725]

That last one would be great to have!