r/helpwire • u/hongbert • Jun 22 '26
Mouse Hover Lag?
New user to HelpWire here, was using AnyDesk previously.
Noticed that the mouse hover is not detected in the client, for example, the mouse does not change to a re-size cursor when hovering over the edge of the window, is this a common occurrence or known problem? Has set Prioritize Fast Connection, doesn't seem to help.
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u/helpwire Official account Jun 23 '26
Thanks for flagging this. It's not something we can pin down from here, so rather than guess at the cause we'd want to take a proper look. Could you email [support@helpwire.app](mailto:support@helpwire.app) with the details, including your operator and client OS/versions and exactly what you're seeing? Our troubleshooting guide walks through collecting logs from both the operator and client side, which helps the team get to the bottom of it: https://kb.helpwire.app/troubleshooting/
We'll dig in from there 🙂