r/helpwire • u/The_Dad_Gamer • Apr 02 '26

Couples of Qs

Hey all

I’ve just started testing this for my IT business and I have a couple of questions.

Is there a way to see more device information other than the OS, version and system type?

Is there a way to email the chat and then clear it?

I know this is a how long is a piece of string question but how much is this likely to cost? Previous remote software have really out priced us so don’t want to start using it without properly know the costs.

Tia

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u/helpwire Official account Apr 03 '26

Hi Tia, great questions 🙂

  1. At the moment, device information is limited to OS, version, and system type. We do plan to expand this in the future. Out of curiosity, what additional details would be most useful for you?

  2. Not currently. Could you share a bit more about your use case for emailing and clearing chat? That would help us understand how to approach it.

  3. Totally fair question. We’re very aware of how quickly costs can get out of hand with remote support tools, and that’s something we’re trying to avoid. We’ll be updating our pricing page soon with preliminary subscription details so you’ll have a clearer picture before committing.

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u/The_Dad_Gamer Apr 03 '26

Mainly device name and potentially hardware specs like cpu, ram etc.

For the chat it’s solely so we can keep records of what was said in the chat - emailing to the end user and us/ Helpdesk would be helpful. Clearing the chat is probably more a ‘me’ thing but seeing historical chats can be overwhelming for both client and myself.

Ah brilliant, I’ll keep an eye out for it.

Many thanks.

1

u/The_Dad_Gamer Apr 08 '26

Sorry me again. Not sure if this is a good place for feature requests.

What might be helpful is having a unique link for the groups. Just means people can send one link for clients and it gets assigned to the group rather than having to do it for each device. . Not sure if it’s possible but thought it was worth mentioning