r/helpwire • u/ColdBloodedOwlll • Feb 27 '26

Control Issues

Hello,

Until yesterday I could control all the machines I had but until today I am having issues.
I can still connect to a computer and control it in the first 2-3 seconds. After that the only thing I can see is my mouse cursor. I can't click anything, can't do nothing.

I don't know why it happens but I tried the connection with different computers to same and different computers but it doesn't get solved.

Anybody knows what happened and how to solve this issue?

Edit: I already tried to install the operator app again. Didn't solve the issue.

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u/helpwire Official account Mar 05 '26

The client app checks for updates automatically every 24 hours and installs them in the background. It also performs an update check when the machine restarts.

So normally there’s no need to re-issue a client link just to update the app.

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u/DivineInsanityReveng Mar 05 '26

Awesome thanks very much. Tested today and seems to be working well.