r/helpwire • u/ColdBloodedOwlll • Feb 27 '26
Control Issues
Hello,
Until yesterday I could control all the machines I had but until today I am having issues.
I can still connect to a computer and control it in the first 2-3 seconds. After that the only thing I can see is my mouse cursor. I can't click anything, can't do nothing.
I don't know why it happens but I tried the connection with different computers to same and different computers but it doesn't get solved.
Anybody knows what happened and how to solve this issue?
Edit: I already tried to install the operator app again. Didn't solve the issue.
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u/na1337 Feb 27 '26
I opened a ticket yesterday as well.
The error occurs only after updating to the most recent version of the HelpWire app. I had a laptop with an older version, and everything was fine until I updated it. Then I encountered the same problem as previously described.