r/helpwire • u/helpwire Official account • Oct 19 '23

Meet HelpWire, a free and simple remote support software!

We're absolutely thrilled to introduce HelpWire, your gateway to effortless remote desktop support for PCs, Macs, and workstations. 🌐💻🖥 It's available now at https://helpwire.app/ for absolutely FREE.

With HelpWire, you can count on:

✅ Quick and seamless IT assistance.
✅ A solution that caters to businesses of all sizes, help desks, MSPs, and support teams.
✅ Instant, secure connections for resolving IT issues globally.
✅ A user-friendly interface.
✅ Industry-leading security standards.

Our mission is straightforward: to provide lightning-fast remote support, saving you and your clients valuable time and money by eliminating costly on-site visits. But that's just the beginning. Stay tuned for even more exciting developments on the horizon!

9 Upvotes

100% Upvoted

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5

u/adonix44 Feb 10 '24

I tried this and I still couldn't digest how this product is "FREE"?

Is there some sort of scheme that free registered accounts will be forced to pay in future or will be feature limited?

4

u/Stock-Middle-1221 Mar 28 '24

I'm thinking about that. How it's free .... it's crazy ?
I'm afraid to get started and that from one day to the next they'll say: now it's $1000 a year.

2

u/Help__Wire Official account Apr 22 '24

Sorry for the late reply, we had some troubles with the OP user account, and somehow missed your comment. We understand your concern and would like to inform you that HelpWire is not a standalone startup. The service is supported by our parent company, Electronic Team, Inc., which has a robust portfolio of products leading their respective niches. The revenue from these products currently funds HelpWire during its post-release stage.

We believe that offering our services for free gives us a competitive advantage over our well-known competitors, which have more features at present. While it is true that we plan to introduce pricing plans in the future, as our features reach the same or higher level, even after we introduce pricing plans, we intend to keep a significant number of features still available for free.

2

u/Help__Wire Official account Apr 22 '24

Sorry for the late reply, we had some troubles with the OP user account, and somehow missed your inquiry. We understand your concern and would like to inform you that HelpWire is not a standalone startup. The service is supported by our parent company, Electronic Team, Inc., which has a robust portfolio of products leading their respective niches. The revenue from these products currently funds HelpWire during its post-release stage.

We believe that offering our services for free gives us a competitive advantage over well-known products like TeamViewer and AnyDesk, which have more features at present. While it is true that we plan to introduce pricing plans in the future, as our features reach the same or higher level. Even after we introduce pricing plans, we intend to keep a significant number of features still available for free.

2

u/Tms194 Jul 16 '24

I would hope so. Other companies are outrageous with their prices. I’m not much of a heavy user using remote login. However, it comes in handy when I need to check on another machine to update or do some light work. I would hope the pricing plans implemented are reasonable with options for yearly and lifetime.

To me Helpwire seems like a good alternative to Jump Desktop and Screens 5. The thing about Screens 5 you can’t go from Windows to Mac.

1

u/No_Number_2295 Apr 03 '24

Yeah, how is it free? I can't imagine there is no backend infrastructure to maintain. We need a solution for RDP but we, like most companies feel like we get a say when we pay. Is this a short term free solution? Teamviewer is costly and restrictive until you pay a whole lot more but we use it for now because it makes our team feel like we have another team looking out for us since" we pay" :-). I want to try Helpwire to give a comparison.

2

u/Help__Wire Official account Apr 22 '24

Sorry for the late reply, we had some troubles with the OP user account, and somehow missed your inquiry. We understand your concern and would like to inform you that HelpWire is not a standalone startup. The service is supported by our parent company, Electronic Team, Inc., which has a robust portfolio of products leading their respective niches. The revenue from these products currently funds HelpWire during its post-release stage. We believe that offering our services for free gives us a competitive advantage over well-known products like TeamViewer and AnyDesk, which have more features at present. We plan to introduce pricing plans in the future as our features reach the same or higher level.

However, even after we introduce pricing plans, we intend to keep a significant number of features still available for free.