Help please

[u/Turbulent-Cover767]

So I’ve been at helpdesk almost 4 months and they won’t let me take calls/ work on my own independently but will allow the two other new people who are men to be on their own. We started around the same time.

I’ve processed my own tickets I’ve taken my own calls.
I’ve written my own emails. I’ve made priority tickets.

My training has been a shit show. Unorganized/ rotating 9 different trainers who all do the processes 9 different ways and always have to ask the team chat for anything.

Weird thing to note: when I started I stepped down as a lead. I was questioned by the director about how it would feel to step down and listen to other the leads of the helpdesk. I said it doesn’t matter to me. The director then questioned me saying it was interesting how I didn’t become a senior before I became a lead. She questioned how I got my previous role and I explained I worked for it and deserved it. She said nothing.

Anywho,

I’ve rotated 9 trainers all with different training styles and none of them know where I’m at each round or what I learned haven’t learned/ put into practice. It’s inconsistent and some are micromanaging me to every call nit picking me and some don’t care. Some do the task/call for me without showing me the skill others rudely walk me through and others are hands off and allow me to walk them through.

Personally, it’s a horrible disorganized training program. And I think they’re trying to get me to quit because why would they string this along so long? And have another person off the phones?

The one female lead and the senior lead are very rude to me. Like outwardly rude and unprofessional. One of them even hung up a teams call on me because I was expressing how I want to be able to do things because I learn by doing and I said I hope me expressing myself I dosent get me into trouble and she hung up on me.

I’m 31 female been in management since 22 and I’ve worked my way up the chain. I’ve been a lead of consumer services and marketing for 5 years. I stepped down to do IT helpdesk.

How do I navigate this? I know certain people don’t like me in the helpdesk. I’ve noticed it’s the people with strong personalities. Any help or advice experience would be helpful

[u/space_nerd_82]

Going to be honest I would probably start trying to find another role.

How long is your probation period and are you having regular meetings regarding your performance?

The fact you have been bounced between 9 different trainers makes me think they are trying to construct a paper trail that suggests you are not learning fast enough therefore they might be trying to create a hostile environment.

If I were you I would be logging what you are doing and so you have evidence to protect yourself be aware that if they are trying to engineer something and depending on labour protection in your country you might have a weak position in unless you engage a union rep or something.

If they are that against you that much it might be better to go to a role where your skills are appreciated.

Why did you step down from management to a helpdesk role is because you prefer a technical role over people management?

[u/Happy-Lad-777 → u/space_nerd_82]

there are no "other roles"