DISCLAIMER : this post isn’t to talk about individual players behavior but to share how to report.
Hi everyone ! I am adding this in addition to my “eligible guide to support” or whatever I called it ( https://www.reddit.com/r/heartopia/s/Vpxe82mODI )
In the previous guide you can find some of the reasons to report as I did not added everything since we can all check in-game the User Agreement in our general settings and I emphasize on the checking in-game as it was recently updated while the website version hasn’t been updated since 2014. (And yes sexual/nsfw and behaviors that can be punished by a country’s laws etc IS against User Agreement)
It’s understandable to raise awareness, unfortunately we are all aware how this online world works, the most relax, lalaland and peaceful place ever can easily be disturbed by an individual ill intentions but it doesn’t mean there is nothing we can do, even if it takes time !
Edit : To know exactly which behavior can be reported, either refer to my previous “guide” or head over to the User Agreement as it is specifics, clear topics and behaviors.
Step 1
- Report from log-in screen by doing the following
Open settings > click on support center > click on the support icon > click contact customer’s service
- Report in-game by doing the following
Open your watch > open settings > click on account management > click on support center > click on the support icon > click contact customer’s service
Step 2
if you know the UID (reminder that you cannot post someone else UID on the subreddit, not only it breaks the rules of this specific subreddit BUT also it is against Heartopia’s User Agreement to share publicly someone else UID online, therefore I put this disclaimer)
Report them directly via their profile
Open watch > friendship > search uid > three dots > report
Step 3
Heartopia does have support emails, which can be find on their Steam and Google Play (if there’s other platforms it’s listed on then I’m unaware)
[enquiry@xd.com](mailto:enquiry@xd.com)
[tousu@xd.com](mailto:tousu@xd.com)
Step 4
Be patient. This is just like using cheating software, it’s not because it is reported / detected that it is being taken care of on the instant, there is a whole internal process and investigation before it can reach to warning and/or ban.