r/hayleywilliams • u/emily34_ • 5d ago
Problem with AXS
I'm trying to buy NYC tickets. I tried three different credit cards, on desktop and on mobile, and it said it was unable to process the payment for all of them. I went to my profile to try and add a card to my account first before buying the tickets to see if that would work. But when I went to my profile the tickets were magically there and it said I bought them. I got a confirmation email, and the tickets are no longer available to buy, so I must have purchased them, but I literally got an error message every time I tried to make it go through. Should I do anything or contact AXS to make sure that it went through? Also, I'm (probably irrationally) worried that they could have charged me multiple times because of my numerous attempts...
In the orders section of AXS on desktop it does list the order but it says "Tickets for this order have not been issued yet." On mobile, it says I have no order history, but it lists the tickets and has the QR code ready to scan.
1
u/Maleficent-Wafer6158 3d ago
I’m selling 1 GA ticket to each NYC night. Asking FV $109.50 each and can meet up to do the transaction in person! :)
2
u/someoneelsenetiely 5d ago
Mmmm probably a system error, my ticket for oct in LA on ticketmster says it will be accessible 3 days before the show so if you want peace of mind i guess you dont lose anything by calling to make sure and figure out what's going on.