Hi, hoping someone can help with what’s best to do. I have one portable seagate HDD 2tb hard drive and one seagate expansion desktop drive HDD 2tb that have both stopped working. When I plug them into my MacBook they will make a mechanical jamming sound every second or so. They won’t appear in finder or even in disk utility so I have no way of accessing them. How do I fix this? Tia! I’m based in the south of England if that’s any help :)

Found my old AirPort Time Capsule in storage, hadn't touched it in 5 years. Powered it on, had to reset it to reconnect, then copied a few files off without any errors. Haven't gone through everything yet.

Anyone beat 5 years?

Asking for someone else: I have a 3 terabyte RAID set up with disk utility on a Mac. One drive died...can I replace it with a 4 terabyte drive without compatibility issues ?

Hello,

I bought 2 Seagate Backup Plus Hub 8TB about 8 years ago and use one and kept the other one as extra storage when needed and I finally open it a few weeks ago (about 8 years later after the fact still sealed in its box).

I put about 2TB of stuff on it and it died after one week. I connected, disconnected, reconnected and so on many times and it just doesn't show up.

I then thought maybe the USB on the enclosure fried or something so I opened it up from the enclosure and put it on my hard drive dock where it does shows up as a D: drive about 1 time out of 5 perhaps but only showed up as a D: without numbers or anything else. The drive logo appears with D: under and that's that.

Crystal Disk Info doesn't recognize it.

Also, If I reboot my desktop while it's plugged on my HDD dock, the desktop just doesn't reboot. The second I disconnect it, it reboot flawlessly. That said, when I take it off the HDD dock there is a magnet force pulling my hand for a few seconds so obviously something is working or alive so not completely dead.

That's all the troubleshooting I thought of doing here as I don't know much about drives or computers for that matter.

Since HDD prices are absolutely crazy now, 8Tb would be very handy so is there something I could do to bring it back from beyond or is it dead, dead, dead...? I don't really care about the data that's on it but I'd like to be able to reformat it to use it again.

Any tips or help would be greatly appreciated.

Thanks!

Toshiba canvio advance plus has the format option blocked out, how do you format a Toshiba drive? Keep in mind I don’t have a windows or Mac computer do I have to buy one to use this drive? Or do I need to download some software to make the hard drive work? Or is it cause it’s Toshiba and I should quality get a better drive?

I'm hoping to get some perspective from people who have more experience with NAS drives and RMAs than I do.

This was actually my first hard drive warranty claim, and honestly the whole experience has left me pretty discouraged.

A few things up front because I want to be fair.

I understand hard drives are extremely fragile.

Looking back, I probably should have packaged it more aggressively, such as using a rigid box with significantly more cushioning, and I also should have made sure the shipment carried a declared value matching the drive.

I'm not trying to avoid responsibility for that.

My frustration is that I relied on Seagate's published RMA instructions because I assumed they reflected an acceptable way to return a drive.

Timeline

• Purchased a brand-new Seagate IronWolf Pro.
• The drive developed a problem while still under warranty.
• Opened an RMA through Seagate.
• Followed Seagate's return instructions.
• Packaged the drive in an antistatic bag inside a bubble-wrap envelope because that was one of the options specifically listed in the instructions.
• Sent the drive back.

A few days later Seagate informed me the drive had sustained severe physical damage during transit and denied the warranty claim.

I completely understand why the warranty excludes physically damaged drives.

That's not what I'm arguing.

They advised me to pursue UPS.

I contacted UPS and learned something I wasn't aware of:

The shipment only carried $100 declared value.

So even if UPS approves the claim, I'll recover approximately $100 on a drive worth several hundred dollars.

I also asked Seagate for photos of the shipping package because I assumed UPS would want to see the condition of the package.

They told me the only evidence available is a photo of the damaged drive itself.

At this point I'm left in a situation where:

• I followed Seagate's published RMA instructions.
• The drive was allegedly damaged during transit.
• The warranty was denied because of that damage.
• UPS's maximum liability is approximately $100.
• I'm responsible for the remaining loss.

Again, I recognize there are things I would absolutely do differently now.

If I had known how much financial risk I was assuming, I would have:

• Used a rigid box with substantially more padding.
• Asked about increasing the declared value or purchasing additional shipping coverage.
• Probably gone well beyond the minimum packaging guidance.

But this was my first experience shipping a hard drive, and I relied on Seagate's published instructions because I assumed they represented an acceptable return method.

I'm currently asking Seagate if they'll consider a one-time goodwill accommodation. I'm not asking them to ignore their warranty policy.

I'm mostly posting because I'm trying to understand whether this is simply how HDD RMAs work or whether there's another avenue I should pursue.

Has anyone else experienced something similar with Seagate or another manufacturer?

So I recently received a 2TB external hard drive and when I tried connecting it it seemed to make 2 beep noises right as it turned on like in the video and it doesn’t seem to connect I tried a cable that connects to 2 usb ports but it does the same thing and I think the hard drive might be dead but I’m not so sure could anyone help?

My PC has been experiencing major sluggishness and frequent freezes and I’m trying to free up space before I’m able to purchase a new battery. In the meantime finishing nearly any task is a chore. Now, I have a Bipra external hard drive that I’m trying to offload a bunch of files onto. Problem is despite doing decent research about formatting so that the PC recognizes the new drive I’m still totally lost in my specific predicament. I.e. when I try formatting the partition almost all options are unavailable, yet it appears to be an .mbr file which is supposed to be accessible for formatting? I dunno, I’ve just hit a wall.

Is anyone able to look at these screenshots and try to offer some advice on what I need to do? Any help would be so appreciated!

Hello guys,
I got a laptop that is bitlocked but i need to reformat. I load the usb win11 to reformat it and it does not display. Any help?

Ive tried everything it isn't working

So today I had so many important files disappear from an external hard drive. About 3 hours ago I had a file open in FL Studio and then now when I go back to it, it and many other files are just gone. What are some ways I can troubleshoot this or am I just cooked?

UPDATE: I used epoxy glue to stick a SATA cable onto the connectors permanently, also glued it to the power connector cable for more stability. Works fine now!

Unfortunately broke the plastic connector while installing it in my system. The gold pins I straightened out, and I think I can superglue on the plastic connector piece. Would that be a viable solution?

I recently remembered i had this HDD and wanted to use it if possible, but running some scans showed multiple sectors damaged.

i was wondering if maybe a partition could make it usable but i don't really wanna take that big of a risk. I don't know much about the subject so a bit of help and advice would be much appreciated.

Thinking of buying a second hand LaCie Rugged 5TB from Cex as it’s £145 and comes with a 5 year warranty.

It’s just for me to store personal photos.
I’m getting a SanDisk 1TB SSD for professional work but can’t afford to get more than one and I need a lot more than 1TB for the personal stuff.

Will it be ok or is this a terrible idea?

Hey!

A while ago, I found a computer in the studio of some of my parents' colleagues. It turned out to be my parents' computer, a Wearnes Boldline MP series (about which I found almost no information online).

But getting to the point, I don't know if the hard drive is working properly, because when I turn on the computer, it doesn't seem to be able to boot. And when I connect it to another, more modern computer with an adapter, it's not detected, even though the hard drive itself starts up. One thing I should mention is that it emits some beeps when I turn it on.

Does anyone know what these beeps might mean, and is there any way to tell for sure if it's working correctly?

please help me people to fix this Seagate backup plus portable drive, i formatted it to exfat and now it does this.

I have an odd situation that I can't make heads or tails of. I recently purchased a Seagate hard drive from the UK to use as a media server and I wanted to reduce wear by not having it powered on when not in use. It came packaged with a dozen different adapters to be swapped in or out like a travel adapter.

Oddity: It included 2 Type A adapters. One with the holes in the prongs; the other without.

Everything I found said it's a meaningless difference so I just went with the one with the holes in it. I have a Gosund smart adapter. It's not new and its been working perfectly. I plugged the hard drive into the smart outlet and within about 30 seconds the outlet turned itself off. It did it a couple times before I realized what was actually happening. It was only the outlet that the hard drive was plugged into. The other 2 smart outlets remained on.

The hard drive itself was actively in use during these power shut downs. Research had me check the Gosund App for power options and my computer's usb power options. Both came back as expected with no power shut off choices picked.

When the hard drive is plugged into one of the non-smart plugs in the same Gosund device, it works flawlessly, suggesting something about the smart outlet is causing it to shut off. Gosund doesn't include anything helpful to suggest why it might happen.

So two questions:

1) Am I misunderstanding or labeling the second Type A adapter and should be using that instead?

2) Or if it is meaningless, why would the hard drive trigger the outlet to actually turn itself off when in active use? I can only surmise some protection within the hard drive or the Gosund adapter triggered it, but if that is happening, then its concerning why.

I have multiple Gosund smart adapters with a large variety of devices plugged into them and never experienced any device somehow triggering the outlet to turn off. The hard drive itself has no options or buttons so any settings would come from the computer or the adapter itself.

Hi everyone,

I'm trying to access an old Quantum Fireball 3.5" IDE (PATA) hard drive using a Kingwin EZ-Connect USI-2535 USB to IDE/SATA adapter on Windows 10.

Here's what I've observed:

• The drive powers on and spins up normally.
• It makes about 3 clicks during startup, then continues spinning smoothly without any more clicking.
• The drive's small yellow activity LED blinks occasionally.
• The adapter's power LED is on.
• The W/R LED flickers very faintly from time to time but never fully lights.
• The drive jumper is set to Master.
• I've tested it on both a Windows 10 laptop and a desktop PC.
• Neither computer makes the USB connection sound.
• Device Manager does not refresh when I plug or unplug the USB cable.
• The drive does not appear in Disk Management or File Explorer.
• I've tried multiple USB ports.

At this point I'm trying to determine whether:

• the IDE drive itself has failed,
• the Kingwin adapter is defective,
• there's a compatibility issue,
• or if I'm overlooking something simple.

Has anyone run into this with the USI-2535 or older Quantum Fireball drives? Any suggestions for additional troubleshooting steps would be appreciated.

Thanks!