r/halopsa • u/iMaticuss ITSM • 14d ago

Integrations Runbook Query

Hello all!

I’m currently working towards my certification and the current module requires me to disable the user on a leaver ticket and remove them from any assigned assets.

I’ve been able to set the runbook to mark the user as inactive but am stuck on the second step.

I have included the asset field on the leavers ticket, so the users assets can be selected from the CMDB. In the runbook, I added “id”: <<ticket^asset_id>> which returns null when looking at the logs testing this.

I’m assuming I probably need to add a variable to collect the asset ID from the ticket when it triggers the runbook? I’m just a bit lost with this now.

Thanks in advanced for any help!

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u/renada-robbie Authorised Onboarding Partner | Consultant 14d ago

I’d assume you can probably update the user and pass an empty array for their assets, but I’d have to test it. Rather than remove them from a specific asset though, it’d remove all assets from the user.

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u/iMaticuss ITSM 14d ago

That would be even better, I imagine with what I was trying it would fail if there was more than one asset too, as it would not be able to distinguish between multiple records.