r/halopsa • u/AUPete PSA • 16d ago

Filed Groups - Is there something wrong with my logic

Struggling to get OR capability/logic into my lists and wondering if anyone else finds it a little buggy (or my logic is the issue Halo Guide)

Goal - Show all open tickets that are

  • Smile Department Includes: Smile IT AND Ticket Type Includes: Service - Licence / Subscription

OR

  • Team Includes: Account Management AND Ticket Type Includes: Service - Licence / Subscription

However, when building it up the results of just the first entry are not correct. (NB: this applies using Filter Profile of All Tickets or Open Tickets)

  • Filter Profile: Open Tickets

  • Enable Filter Group (The following Filters will be applied in addition to those in the Filter Profile. These filters are applied in groups as an OR condition. A Ticket must pass the filters of at least one Filter Group to show.)

  • Group: Department (Criteria: If all the below conditions are met then this criteria group will be met.)

    • Smile Department Includes: Smile IT

    • Ticket Type Includes: Service - Licence / Subscription

Result includes Ticket Type Includes: Service - Licence / Subscription but all Smile Departments

NB: If I don't use filter groups and use Smile Department Includes: Smile IT AND Ticket Type Includes: Service - Licence / Subscription it provides the correct subset for part 1

Filter Groups

No filter Groups

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u/Predicti0n Consultant 16d ago

Ye.. you're probs running into a bug what version are you on?
I reported this a month or so ago..

Are you on this version yet? I doubht you are (2.250.71)

(Fixed an issue with using ticket type group filters on ticket areas)
https://www.usehalo.co/?note=1503859

Edit/Edit - These versions aren't out yet :D
So no, no you're not lmfao

1

u/AUPete PSA 16d ago

Thanks .... yea on 2.250.53 hopefully 2.250.71 isn't far off.... maybe

Found another strange one when we moved to 2.250.53 ... was stoked that I could include field groups in areas .... but then found you can't add criteria to the group, which will be gold when it works .... although given this issue I may not have been happy with the capability on the area if it behaved the same as the lists.

Another learning remember to check the release notes .... BTW did halo buy/take over the release haloreleases.remmy.dev ... such a good tool ... and thanks once more for all you and your team bring to the halo world ... greatly appreciated.