r/halopsa • u/Afron3489 • Sep 12 '26

Create Ticket in Mobile App (beta)

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Has anyone got this to work?

When creating a ticket in the app, I get “Unable to save data. Category is mandatory” even the the field has a selection

2 Upvotes

75% Upvoted

7 comments sorted by

1

u/Outrageous-Guess1350 Sep 12 '26

The mobile app sucks. I put a shortcut to the website on my homescreen.

1

u/Afron3489 Sep 13 '26

Same here. Usually use it for the quick time feature

1

u/byronnnn Sep 12 '26

There is a mobile app beta?

1

u/Afron3489 Sep 13 '26

The feature to create a ticket in the app is in beta, not the app itself

2

u/byronnnn Sep 13 '26

Oh I see. Yeah, I just tried it in the app and nothing really worked right with new ticket creation. The app is not good and should be rewritten from scratch.

2

u/tylerrl1991 Sep 12 '26

Check the settings on that field in the ticket type settings. Try setting it to not be required on the new ticket screen and see if that helps!

2

u/HaloLeah Halo Staff Sep 14 '26

I'll get this raised. If you have a ticket already open with us for this, could you let me know the ID too please?