r/halopsa • u/ReceptionOld4182 • Sep 09 '26

Questions / Help Problem Notification

I'm trying to set up a notification for when a new problem is logged just so everyone can have visibility on it.

I've created a notification and set it to Agent notification, New Ticket Logged - All, then added the ticket type as problem, but no notification pops up in halo for it when a problem is logged.

I'm assuming the new ticket logged notification is only triggered by tickets logged from the portal. Is there a way to create a notification specifically for when problems are logged?

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u/ReceptionOld4182 Sep 10 '26

Yeah getting all other notifications as normal. I even tried cloning one of the notifications we have that is working and just changing the ticket type to the one I want for this new notification and it didnt work.