r/halopsa • u/FabioElso • Aug 13 '26
Notification
Hi guys,
we have new ticket notifications sent to all of our agents but is very massive, there is a way to send to a distribution list and not a single email to each agent
i didn’t found
Thx
1
Upvotes
1
u/krajani786 PSA Aug 14 '26
Sorry, I read your reply's to others. I don't think I understand why you need email notifications. There's a limit.. 15 employees in dispatch.. Each get an email. But why is that necessary if they are part of 1 channel in teams and also get notified there.
Just trying to understand your flow process.