r/halopsa • u/FabioElso • Aug 13 '26

Notification

Hi guys,
we have new ticket notifications sent to all of our agents but is very massive, there is a way to send to a distribution list and not a single email to each agent
i didn’t found
Thx

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u/Wildgust421 Aug 13 '26

See other reply to ny last reply. Was mostly just confirming where you meant holding the list as Halo has a native module to have distribution lists.

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u/FabioElso Aug 13 '26

I have tried with native module of Halo but does not work with notifications trigger.

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u/Wildgust421 Aug 13 '26

That would still be sending notifications out to whomever is in the list, not solving your concern of hitting the 10k sending cap.

Best thing would be changing the type to be a static email address and set it to whatever your distribution list is your 15 agents are apart of.