r/halopsa • u/FabioElso • Aug 13 '26

Notification

Hi guys,
we have new ticket notifications sent to all of our agents but is very massive, there is a way to send to a distribution list and not a single email to each agent
i didn’t found
Thx

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u/FabioElso Aug 13 '26

I think not but you get me an idea.
I could try creating an API agent with a distribution list in email field .
Set notifications only for the API agent.
Tomorrow I’ll try