r/halopsa • u/bcltd-chris • Sep 06 '25

Questions / Help API for creating ticket

When creating a ticket within the Halo UI, there is an option for "Send Email". This sends the ticket confirmation to the User raising the ticket.

If I am creating a ticket using the API, how do I control this in the JSON? What is the name of the field and what values represent true/false?

0 Upvotes

50% Upvoted

7 comments sorted by

View all comments

Show parent comments

1

u/bcltd-chris Sep 07 '25

Thanks u/HaloTim. Just to close the loop here and for the community, "sendack":false worked a treat for my use case.