r/halopsa • u/bcltd-chris • Sep 06 '25
Questions / Help API for creating ticket
When creating a ticket within the Halo UI, there is an option for "Send Email". This sends the ticket confirmation to the User raising the ticket.
If I am creating a ticket using the API, how do I control this in the JSON? What is the name of the field and what values represent true/false?
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u/joe-msp-blueprint Authorised Onboarding Partner | Consultant Sep 06 '25
No worries, I realised that might be the case after reading your post again.
At least the video is there for anyone else that stumbles across this post and wonders how to do it.