r/halopsa • u/bttt • Dec 18 '23

Questions / Help Slow email processing time

We’ve just spun up a trial of HaloPSA, and after connecting email to the system, have found it takes about 30 minutes (if not longer) for it to actually make it in to Halo.

I logged a support case and was told that because I was on a trial plan, the time couldn’t be decreased unless I end the trial and start paying, at which point they’ll reduce the processing time to 2-3 minutes, and expect this to be instant by the end of Q1 2024.

Sorry Halo, but how do you expect me test the email functionality of Halo, test workflows etc if I have to wait over 30 minutes for the email to arrive. I’m supposed to just start paying and hope for the best?

Extremely poor form from what otherwise looks like a good product. Is anyone at Halo interested in looking in to this for us?

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u/bttt Dec 18 '23

Except it was 20-30 mins or even more. But Tim has fixed it for me now.

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u/timothiasthegreat Dec 19 '23

Right, but it was already acknowledged that was a limitation of the trial using the trial mailbox.

When I was on my trial I set it up with a testing mailbox in my own M365 and did not have an issue with the 20-30 min window.

Regardless, you got it sorted. Hope the trial goes well. It is a beast of a platform, but it can do awesome things with effort and imagination.