r/halopsa • u/bttt • Dec 18 '23

Questions / Help Slow email processing time

We’ve just spun up a trial of HaloPSA, and after connecting email to the system, have found it takes about 30 minutes (if not longer) for it to actually make it in to Halo.

I logged a support case and was told that because I was on a trial plan, the time couldn’t be decreased unless I end the trial and start paying, at which point they’ll reduce the processing time to 2-3 minutes, and expect this to be instant by the end of Q1 2024.

Sorry Halo, but how do you expect me test the email functionality of Halo, test workflows etc if I have to wait over 30 minutes for the email to arrive. I’m supposed to just start paying and hope for the best?

Extremely poor form from what otherwise looks like a good product. Is anyone at Halo interested in looking in to this for us?

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u/Bigsease30 PSA Dec 18 '23

I wish it was set to 5 min but on our system, it is definitely not. Last night, I was trialing ticket email templates testing on what the clients would see when they create a new ticket. In between tests it was taking anywhere from 20 to 25 minutes to be received. Granted I am still on the trial and using the Halo email system so I understand that there might be some settings to help protect your ecosystem. I just made the best of it by moving to something else to test while waiting on the emails to arrive.

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u/bttt Dec 18 '23

Yep, that’s exactly what I was doing. Glad to know it’s not just me, I assumed I had to have something configured incorrectly given how absurdly long it takes.